Market Executive – Czech/Slovak Markets - Dubai, UAE

Company: Desert Gate Tourism - UAE

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

The ideal candidate should have a strong DMC background, in-depth product knowledge in the UAE, with Oman, Qatar, and Indian Ocean being an advantage.

Native or professional fluency in Czech or Slovak is mandatory. Previous experience supporting UK, European, or CEE/ECC markets is preferred.

Client Relationship Management

• Support the management of assigned client accounts and serve as a key point of contact for day-to-day operational matters.
• Build and maintain positive relationships with existing clients while assisting in developing new business opportunities.
• Coordinate with internal departments to ensure smooth handling of client requests and service delivery.
• Participate in client meetings, sales calls, and business reviews alongside the Market Manager when required.
• Respond to client inquiries promptly and professionally while ensuring high levels of customer satisfaction.

Business Development & Sales Support

• Assist the Market Manager in achieving revenue and sales targets for assigned markets.
• Identify potential business opportunities and support the acquisition of new clients.
  Monitor market trends, competitor activities, and customer feedback, providing insights to the Market Manager.
• Prepare sales reports, market updates, and assist with monthly sales forecasts.
• Support the implementation of sales initiatives and promotional campaigns.

Operational & Administrative Responsibilities

• Maintain accurate and up-to-date client records within the company's CRM and internal systems.
• Prepare reports including Sales Call Activities, New Accounts, Market Performance, and other sales-related documentation.
• Coordinate client site inspections, familiarisation (FAM) trips, educational visits, and client meetings.
• Ensure all client correspondence, quotations, contracts, and documentation are processed accurately and in a timely manner.
• Liaise with Operations, Reservations, Contracting, and Finance teams to facilitate efficient service delivery.
• Perform other duties and responsibilities assigned by the Department Head or Market Manager.

More about Desert Gate Tourism

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate (www.desertgate.ae) is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate

• Bachelor’s degree in Tourism, Hospitality Management, Business Administration, Event Management, or a related field preferred
• Industry Experience – Minimum of 3 years of sales or account management experience within a Destination Management Company (DMC), with proven UAE destination expertise.
• Specialist Knowledge – strong exposure to UK or European (ECC) markets and a deep understanding of source-market dynamics and an in-depth knowledge of UAE products and experiences.
• Communication – excellent interpersonal and negotiation skills to manage client expectations and resolve issues effectively.
• Technical Acumen – experience in forecasting, budgeting, and payment follow-up would be an advantage
• Problem Solving - analytical mindset with the ability to interpret trends and propose strategic solutions
• Language Skills – Fluent in English (spoken and written) is essential, with fluency in Czech or slovak language is preferred.