Shipping Manager

Roles Responsibilities We are seeking an experienced and proactive Shipping Manager to lead and oversee all aspects of the company s shipping import export operations and documentation across multiple locations The ideal candidate will ensure efficient compliant and costeffective shipping processes while driving continuous improvement in coordination with internal teams government authorities and external partners such as freight forwarders customs officials and clearing agents This role requires a handson manager with strong expertise in import export regulations documentation and operational efficiency in both Local Mainland and Free Zone setups 1 Shipping Operations Management Oversee and manage all import export operations including customs documentation clearance and compliance across local free zone and GCC borders Ensure smooth coordination with freight forwarders clearing agents and internal teams for timely cargo booking delivery and documentation accuracy Develop monitor and improve shipping and clearance procedures to minimize delays and costs Proactively resolve shipment delays clearance issues and discrepancies with customs and freight agents Manage and oversee preparation of all types of customs declarations in Dubai Trade Mirsal II portal and other relevant systems 2 Documentation Compliance Ensure accurate and timely preparation of all commercial customs and regulatory documents including Bills of Entry BOE Declaration Certificates Certificates of Origin Dubai Chamber Portal Customs Inspection Documents VAT Documentation Return Files Product registrations Maintain uptodate knowledge on customs regulations import export laws and VAT procedures across the UAE and GCC Monitor all customs compliance requirements ensuring alignment with internal policies and external regulations 3 Team Supervision Coordination Lead and guide the shipping documentation team ensuring clear task assignments training and performance monitoring Coordinate with warehouse sales and inventory teams to align shipping schedules and documentation needs Act as a key liaison between internal departments external authorities and service providers to resolve operational challenges 4 Document Control Management Establish and maintain a centralized document management system to organize archive and retrieve all shippingrelated documentation both electronically and physically Ensure document accuracy completeness and timely filing in line with company policies Implement regular audits of shipping documents to ensure compliance and identify process improvement opportunities 5 Reporting Analytics Develop and maintain periodic reports on shipping activities clearance status document processing times and cost analysis Provide datadriven insights and recommendations to improve costefficiency and streamline processes Support management with special reports statistical analyses and trend analysis related to shipping and import export operations 6 Customs Trade Relations Build and maintain positive working relationships with customs officers port authorities and trade regulators to facilitate smooth clearance and regulatory adherence Keep uptodate with changes in customs policies documentation requirements and trade agreements affecting company shipments Manage Makasa Stamping procedures for crossborder transactions between Jebel Ali Free Zone RAK Free Zone and GCC countries 7 Logistics Process Optimization Continuously review and enhance shipping workflows cost control measures and delivery timelines to support the company s business objectives Identify process bottlenecks and implement corrective actions for smoother operations Explore and implement automation tools for document preparation tracking and reporting 8 Vendor Courier Coordination Negotiate and manage contracts with freight forwarders customs brokers and courier services DHL TNT UPS FedEx to ensure competitive rates and reliable service Oversee arrangement and tracking of courier shipments including document preparation and pickup scheduling Desired Candidate Profile Minimum 57 years of experience in shipping import export documentation customs clearance and trade compliance preferably within FMCG or Consumer Electronics sectors Strong leadership and team management skills with prior experience in supervising documentation teams Excellent knowledge of Dubai Trade Mirsal II and Free Zone portals Indepth understanding of customs regulations GCC trade agreements VAT and BOE procedures Strong analytical problemsolving and negotiation skills Proficient in MS Office Excel Word Outlook Valid UAE driving license is an advantage Ability to work under pressure and meet tight deadlines in a fastpaced environment Preferred Experience Prior experience managing shipping for multibranch multicountry operations across GCC Strong background in trade document archiving and compliance reporting Dubai with occasional travel to other GCC countries if required