Customer Support and HRMS Implementation

Roles Responsibilities Receive client inquiries and support requests through the approved channels phone email ticketing system analyse them and follow through to closure within the agreed service levels SLA Participate in system implementation at client sites setting up master data supporting data migration activities preparing test data and executing User Acceptance Testing UAT Understand client requirements and document them clearly and accurately translating them into actionable input for the technical team Prepare and maintain user guides technical documentation process flow maps and troubleshooting steps for recurring issues Deliver training and knowledge transfer sessions to end users and monitor system usage throughout the postimplementation transition period Coordinate with the development and quality assurance teams to track feedback and change requests through to delivery Prepare periodic reports on request status and recurring issues and propose improvements to the system and related procedures Desired Candidate Profile Bachelor s degree or Diploma in Information Technology Information Systems Human Resources or a related field Full command of Arabic spoken and written essential requirement with the ability to prepare formal correspondence and documentation in both Arabic and English Proficiency in English written and spoken Strong communication skills and the ability to explain technical concepts and system workflows clearly A basic understanding of HR processes employee affairs leave time and attendance payroll performance appraisal is preferred Ability to organise and plan daily work work under pressure and prioritise effectively Proficiency in Microsoft Office particularly Excel Currently residing in the United Arab Emirates Additional Advantages Previous experience or an internship with an HR management system Experience working with government entities Familiarity with customer request management systems We are looking for talented earlycareer professionals to join the team implementing and supporting our inhouse HR Management System currently used by government entities and leading organizations across the United Arab Emirates The role combines an understanding of HR processes with direct client engagement training and knowledge transfer