Operations Specialist

Department: Operations Location: Abu Dhabi, UAE Work Arrangement: On-site & Field-Based Reporting To: Operations Manager Job Summary Responsible for roadside assistance, basic repair, maintenance, cleaning, and exterior upkeep of autonomous delivery vehicles/robots. The role ensures quick response to field incidents and keeps the fleet safe, operational, and presentable. Key Responsibilities Respond to vehicle breakdowns and malfunctions and perform on-site diagnosis and basic troubleshooting. Coordinate vehicle recovery/towing when on-site repair is not possible. Perform routine and corrective mechanical/electrical repairs as authorised. Support preventive maintenance and maintain repair/service records. Conduct exterior inspections, minor touch-ups, coating/wrap maintenance, and damage reporting. Perform regular interior and exterior cleaning of vehicles/robots. Record incidents, repairs, parts usage, and vehicle downtime. Coordinate with operations and charging/staging teams for vehicle availability. Escalate complex technical issues to engineering/technical teams. Qualifications & Requirements Diploma/vocational qualification in Automotive, Mechanical, Electrical, or related field preferred. Experience in vehicle maintenance, roadside assistance, fleet servicing, or similar hands-on technical roles. EV, robotics, or autonomous vehicle experience is an advantage. Valid UAE driving licence and own vehicle are mandatory. Good hands-on troubleshooting and basic repair skills. Comfortable working outdoors and in field conditions. Good English communication skills; Arabic is an advantage. Physically fit and comfortable using basic tools/equipment. Safety-conscious, responsible, and detail-oriented. Willing to work rotational/on-call shifts. Compensation & Benefits Transportation allowance provided. Other benefits as per company policy.