HR Associate

Job Description

Purpose

The HR Associate is responsible for the day-to-day HR function supporting the company’s UAE and Philippine operations, covering HR administration, recruitment, compliance, and employee support across both locations. The role reports directly to the General Manager.

DUTIES AND RESPONSIBILITIES

General Responsibilities

• Manage day-to-day HR administration, including employee records in Zoho People and Microsoft SharePoint, employment contracts, HR letters, and related documentation.
  
• Administer attendance, leave, and overtime, and coordinate payroll inputs with Finance (the HR Associate does not process payroll).
  
• Coordinate performance reviews, probation management, and related documentation.
  
• Manage end-to-end recruitment, including sourcing through Zoho Recruit and other platforms, interview coordination, reference checks, and employment offers.
  
• Prepare HR reports and management information, and maintain HR policies, the Employee Handbook, SOPs, and templates.
  
• Support ISO 9001 and ISO 27001 requirements and internal and external audits, and contribute to process improvement, workflow optimization, and HR automation initiatives.
  

UAE Responsibilities

• Coordinate employee onboarding and offboarding, visa processing, employment permits, medical examinations, and Emirates ID applications.
  
• Liaise with the company’s outsourced PRO and relevant UAE government authorities.
  
• Maintain UAE employment documentation and support compliance with UAE labor law and statutory requirements.
  

Philippine Responsibilities

• Coordinate employee onboarding and offboarding and support compliance with Philippine labor law.
  
• Manage statutory compliance and reporting with DOLE, SSS, PhilHealth, Pag-IBIG, and BIR.
  
• Support government registrations and inspections where applicable.
  

Requirements

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Management, or a related discipline.
  
• At least 2–4 years of general HR experience.
  
• Experience in HR administration, recruitment, employee onboarding, employment documentation, and statutory compliance.
  
• Knowledge of Philippine labor legislation is advantageous.
  
• Willingness to learn UAE labor laws, visa processes, and employment requirements.
  

Systems & Technology

• Microsoft 365, including SharePoint.
  
• HRIS platforms (e.g. Zoho People).
  
• Applicant Tracking Systems (ATS).
  
• Recruitment platforms (e.g. Zoho Recruit).
  
• Document management systems.
  

Skills Required

• HR administration
  
• Recruitment
  
• Knowledge of employment legislation
  
• Organization and time management
  
• Communication skills
  
• Attention to detail
  
• Confidentiality
  
• Microsoft 365 and HR systems
  
• Ability to manage multiple priorities
  

Additional Responsibilities

• Maintain confidentiality.
  
• Represent the company professionally.
  
• Perform other duties reasonably assigned by management.
  

Benefits

* This is a Hybrid role

Requirements
Required Skills • Strong commercial and negotiation skills, with a proven ability to manage opportunities through proposal, negotiation, and closure. • Excellent relationship-management skills, with the ability to develop, protect, and grow strategic, long-term customer accounts. • Excellent verbal and written communication skills for proposal development, customer engagement, and stakeholder management. • Sound commercial judgement, including pricing, margin awareness, and professional handling of negotiations. • High level of CRM and commercial discipline, with accurate, timely, and consistent record-keeping. • Strong collaboration skills, able to coordinate effectively across technical, delivery, and finance teams to progress opportunities. • Proactive, target-driven approach with strong personal accountability for quota and commercial performance. • Time management and multitasking skills to manage a portfolio of strategic accounts and opportunities simultaneously. • Flexible and resilient, able to operate effectively in a hybrid account management and business development role. Qualifications and Education Requirements Degree in Business, Sales, Marketing, or a related field Proven experience in account management, project sales, or business development, ideally within the technology/IT sector Minimum of 3-5 years of relevant commercial or account management experience Demonstrated track record of managing commercial sales cycles from qualification through to closure