Job Description
Role Purpose
The role is accountable for the end‑to‑end engineering, operations, and governance of enterprise network and security infrastructure supporting Smart City platforms. It ensures high‑availability, resilience, and compliance across LAN/WAN, security, cloud, and data‑center environments. The position directly influences service reliability, SLA performance, customer satisfaction, and operational excellence, acting as a senior technical authority within Managed Services Operations.
Core Responsibilities
Technical Expertise
Networking & Routing
Security
Load Balancing
Virtualization & Cloud
Operational Tools
RCA tools, performance dashboards, automation scripts
Experience & Qualifications
Salary: 13-15K AED (Based on skills and experience)
Requirements
Enrolled in or recent graduate of a degree/diploma in Computer Science, Information Technology, or related field Fundamental understanding of operating systems, networking, and cloud-based services Strong problem-solving mindset, with a passion for helping others Excellent written and verbal communication skills in English Self-motivated, organized, and able to thrive in a fully remote environment Basic knowledge of ticketing systems (e.g., Zendesk, Freshdesk) is a plus
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