Premium Healthcare Membership Consultant

Premium Healthcare Membership Consultant

HYF Medical Center – Dubai, UAE

Vacancies: 1 Position

Department: Membership / Patient Services / Business Development

Location: Jumeirah 1, Dubai, UAE

Employment Type: Full-time

Salary: AED 10,000–15,000/month + Commission / Performance Incentives

About the Position

HYF Medical Center is looking for a professional, confident, and results-oriented Premium Healthcare Membership Consultant to join our team.

The successful candidate will be responsible for developing and managing premium healthcare memberships, building long-term relationships with VIP and high-value clients, introducing personalized healthcare and wellness programs, and driving membership sales, renewals, and patient retention.

This position is ideal for a candidate with strong experience in premium healthcare, medical aesthetics, longevity, wellness, luxury hospitality, VIP client services, or high-value sales.

Key Responsibilities

1. Premium Membership Consultation

Professionally welcome and consult with prospective and existing members.

Understand clients' health management needs, lifestyle goals, expectations, and preferences.

Introduce HYF Medical Center's premium healthcare and membership programs.

Explain membership benefits, services, treatment programs, packages, pricing, and membership terms clearly and professionally.

Recommend suitable membership programs in coordination with the medical and healthcare management teams.

Arrange consultations with physicians and specialists when appropriate.

Provide personalized membership solutions based on each client's needs.

2. Membership Sales & Conversion

Generate new premium membership sales and achieve monthly and annual membership targets.

Convert inquiries, consultations, referrals, and existing patients into premium memberships.

Present membership packages and high-value healthcare programs to prospective clients.

Prepare quotations and membership proposals.

Conduct professional follow-up through phone, WhatsApp, email, and face-to-face meetings.

Develop effective sales pipelines and maintain accurate CRM records.

Identify opportunities for membership upgrades, renewals, additional services, and appropriate treatment programs.

3. VIP & High-Value Client Management

Build and maintain strong relationships with VIP, high-net-worth, and international clients.

Provide personalized and discreet service to high-value members.

Personally follow up with important clients and ensure a seamless premium experience.

Coordinate appointments, consultations, treatments, health assessments, and follow-up services.

Maintain strict confidentiality and professionalism when handling VIP clients.

Develop long-term relationships and increase client loyalty, retention, and referrals.

4. Healthcare & Wellness Program Promotion

Promote appropriate premium healthcare programs, including:

Longevity Medicine

Preventive Healthcare

Health Management

Precision Health Management

Functional Medicine

Regenerative Medicine

Anti-Aging Programs

Executive Health Check-ups

Dermatology & Aesthetic Medicine

Men's Health

Women's Health

Personalized Wellness Programs

Work closely with physicians and the medical team to ensure that all medical recommendations and treatment decisions are made by appropriately licensed healthcare professionals.

5. Client Relationship Management

Maintain regular communication with existing members.

Monitor member satisfaction and identify opportunities to improve the overall experience.

Organize member follow-ups, appointments, health assessments, and treatment plans.

Encourage appropriate membership renewal and long-term engagement.

Develop referral relationships and generate new premium clients through existing networks.

Maintain accurate client profiles and interaction records in the CRM system.

6. Business Development & Networking

Develop new business opportunities within the premium healthcare and VIP market.

Build relationships with high-end individuals, executives, entrepreneurs, family offices, corporate clients, luxury hospitality partners, and other relevant networks.

Participate in networking events, private events, health seminars, exhibitions, and promotional activities.

Work closely with the Marketing and Business Development teams to generate qualified leads.

Support corporate and private membership programs.

Develop strategic referral and partnership opportunities.

7. Customer Experience

Deliver a consistently high standard of premium customer service.

Understand and anticipate the needs of high-value clients.

Handle client questions, concerns, and complaints professionally.

Coordinate with reception, nursing, physicians, operations, finance, and marketing teams.

Ensure a smooth client journey from initial inquiry to membership enrollment and ongoing service.

Contribute to the development of premium membership service standards and SOPs.

Qualifications

Education

Bachelor's degree or equivalent qualification preferred.

Qualifications in Healthcare Management, Business, Marketing, Hospitality, Luxury Management, Sales, or a related field are an advantage.

Experience

Minimum 3 years of experience in premium sales, membership sales, healthcare, medical aesthetics, wellness, luxury hospitality, private clubs, VIP customer service, or a related industry.

Experience in high-ticket sales or premium membership sales is highly preferred.

Experience dealing with VIP, HNW/UHNW, international, or corporate clients is highly desirable.

Previous experience as a:

Premium Membership Consultant，VIP Client Advisor，Membership Sales Consultant，Healthcare Consultant，Patient Consultant，Medical Aesthetic Consultant，Business Development Executive/Manager，Luxury Sales Consultant，Relationship Manager is an advantage.Proven track record of achieving sales targets and converting high-value clients.

Professional Skills

Strong knowledge or understanding of:

Premium Healthcare Services

Membership Programs

Longevity & Anti-Aging

Wellness & Preventive Healthcare

Regenerative Medicine

Medical Aesthetics

VIP Client Management

High-Ticket Sales

Consultative Selling

Customer Relationship Management

CRM Systems

Lead Generation & Conversion

Client Retention & Renewal

Business Development

Networking & Referral Development

Important

The candidate must understand the professional boundaries between client consultation and medical diagnosis/treatment.Medical diagnosis, clinical assessment, and medical treatment recommendations must be performed by appropriately licensed physicians or healthcare professionals.

Language Requirements

Excellent English communication skills – Mandatory

Chinese language skills – Highly Preferred

Arabic or Russian language skills are an advantage.

Personal Attributes

Professional, confident, polished, and well-presented.

Excellent communication and interpersonal skills.

Strong sales, negotiation, and presentation skills.

Highly customer-focused with a premium service mindset.

Strong emotional intelligence and active listening skills.

Results-oriented and highly target-driven.

Comfortable communicating with VIP and high-net-worth clients.

Strong relationship-building and networking abilities.

Excellent follow-up and organizational skills.

Discreet and trustworthy when dealing with confidential client information.

Proactive, positive, and commercially minded.

Able to work effectively in a multicultural and international environment.

Passionate about premium healthcare, longevity, wellness, and exceptional client experience.

What We Offer

Competitive salary: AED 10,000–20,000/month

Attractive commission and performance incentives

DHA-compliant medical insurance

Employment visa

Paid annual leave

Professional training and development

Exposure to international and VIP clients

Opportunity to work with experienced medical and healthcare professionals

Career development opportunities

Professional and multicultural working environment

Opportunity to participate in the development of a premium healthcare membership program

How to Apply

Please send your CV to:

HR Email: medicalcenter@hyfuae.com

Contact: +971 55 851 2092

Website: hyf.ae

Subject: Premium Healthcare Membership Consultant – Dubai