Job Description
Experience: 3–5 Years
Reports To: Service Desk Supervisor
Languages: English/Arabic – Both Required
Location: UAE
Role Purpose:
Increase the remote fix rate and reduce field dispatch by resolving intermediate-complexity issues through remote tooling before a site visit is raised.
Key Responsibilities:
Required Technical Skills:
Qualifications & Certifications:
Education Sector Experience
Other Requirements:
Requirements
Required Technical Skills: Remote support tooling - SCCM, Intune, remote control platforms. Intermediate Windows 10/11, Microsoft 365, Entra ID and networking troubleshooting. Basic to intermediate PowerShell scripting for diagnostics and remediation. Endpoint management and software deployment. Strong analytical and structured diagnostic discipline. ITSM platform proficiency. Qualifications & Certifications: Diploma or Bachelor's degree in IT or a related discipline. Microsoft certification (MD-102 or equivalent) preferred. ITIL Foundation preferred. Education Sector Experience Prior experience supporting schools, universities, colleges, or other education-sector IT environments is a strong advantage. Familiarity with academic-calendar-driven service demand, examination periods, classroom technology, computer labs, and safeguarding requirements will be considered favorably. Other Requirements: Bilingual English and Arabic - required. Willing to work rotating shifts including weekends and examination periods. Clean police clearance and security vetting.
Remote Resolution Analyst • Dubai, DU, ae
Headquartered in San Francisco our investors include.Full-time or Part-time Contract Work.Geography restricted to Egypt Saudi Arabia UAE USA.Conduct fact-checking using trusted public sources and e... أظهر المزيد
The purpose of this role is to provide support for the collection analysis and dissemination of insights to our clients.Builds reports and dashboards with support from a lead.Completes quality chec... أظهر المزيد
As an Oracle Fusion Functional consultant you will be joining the Cigna technology team responsible for building and maintaining digital applications and services supporting our rapidly growing Mid... أظهر المزيد
Analyze key performance metrics such as room revenue occupancy rates average daily rate (ADR) and revenue per available room (RevPAR).Assist in developing and implementing pricing strategies to ens... أظهر المزيد
The Analyst Real-Time Management monitors and manages live contact center operations to ensure service level targets are achieved across all lines of business (LOBs) sites and languages.The role en... أظهر المزيد
We are seeking a dynamic and results-driven Revenue Executive to join our team in Dubai United Arab Emirates.You will be responsible for developing and implementing strategic initiatives to maximiz... أظهر المزيد
Headquartered in San Francisco our investors include.Full-time or Part-time Contract Work.Generate high-quality human data by annotating failures and classifying vulnerabilities.Apply structured ta... أظهر المزيد
AI-native debt resolution platform operating across the UAE and Saudi Arabia.We work with leading banks fintechs and NBFIs to improve collections performance through AI voice agents workflow automa... أظهر المزيد
Support the Commercial Strategy team with reporting data analysis and data quality improvement efforts.Prepare and maintain accurate revenue management reports competitive analyses and forecasts.Ma... أظهر المزيد
This role will be responsible for supporting the Implementation Managers on the tracking of multiworkstream activity and analyzing progress to compile effective reporting and communication.This is ... أظهر المزيد
Travel obsessed Big tech fan Hey youre in good company.If you want to be part of the industry that makes the world go round then look no further.Travelport is the brains behind lots of your travel ... أظهر المزيد
At Johnson & Johnsonwe believe health is everything.Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are ... أظهر المزيد
AMET Space Management team is the driving force behind optimized space management across AMET FCs.Through standardization continuous improvement innovation and collaboration we will maximize availa... أظهر المزيد
Value Added Services (VAS) is one of three growth strategies for Visa globally aimed at diversifying Visas revenue with products and solutions that differentiate its network and deliver valuable so... أظهر المزيد
As a Ops Business Analyst you will gain 360-degree exposure to all areas of transportation at a pan-country level owning the end-to-end process improvement for Network Losses.You will be working wi... أظهر المزيد
Provide 2nd level technical onsite support of CSG WBMS products to an Abu Dhabi UAE based customer by resolving technical issues with customers and meeting SLA requirements.Responsible for customer... أظهر المزيد
JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients.We are ... أظهر المزيد
Headquartered in San Francisco our investors include.Full-time or Part-time Contract Work.Geography restricted to USA Egypt Saudi Arabia UAE).Generate high-quality human data by annotating failures... أظهر المزيد
Willis Towers Watson is a leading global advisory broking and solutions company that helps clients around the world turn risk into a path for growth.With roots dating to 1828 Willis Towers Watson h... أظهر المزيد
As a CX analyst at talabat you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience.You will work ... أظهر المزيد
