Sales Coordinator

Roles Responsibilities Own a defined portfolio of existing B2B accounts and act as their daytoday commercial point of contact Track each client s order history consumption pattern and reorder cycle and reach out proactively before stock runs low Convert incoming reorder requests into confirmed orders quickly and accurately including quantities specifications artwork and delivery timelines Reactivate dormant or lapsed accounts through structured followup and winback conversations Maintain a rolling reorder calendar and pipeline for the portfolio with clear visibility of expected order dates and values Understand each client s business well enough to identify additional needs such as new bag sizes materials or finishes seasonal or promotional ranges packaging for other outlets or departments and branded merchandise Present relevant products from the wider Bag the Future range to existing clients using samples catalogues and case examples Grow shareofwallet and average order value through welltimed valueled recommendations rather than pressure selling Pass genuinely newbusiness leads or large custom projects to the Founder or field sales team with a clean welldocumented handover Coordinate quotations proforma invoices and order confirmations in line with approved pricing and margin guidelines Coordinate with operations production and logistics to confirm lead times and keep clients informed of order status from confirmation to delivery Follow up on approvals artwork signoffs payments and delivery confirmations to prevent order stalls Resolve client queries and complaints promptly escalating where needed and closing the loop with the client every time Keep the CRM fully up to date including contacts interactions quotations orders and next actions Report weekly on reorders secured upsell and crosssell wins pipeline value and atrisk accounts Capture client feedback competitor activity and pricing intelligence and feed it back to the Founder and product team Continuously track and report on KPIs including repeatorder rate reorder ontime rate revenue per account average order value and dormant accounts reactivated Desired Candidate Profile Background in packaging bags printing promotional merchandise hospitality supplies FMCG or a trading company Familiarity with custom or branded products including artwork approvals MOQs lead times and specification checks Arabic or Tagalog as an additional language Bachelor s degree in Business Marketing or a related field Confident warm telephone manner and clear professional written English for email and WhatsApp communication Strong organizational skills with ability to manage many accounts quotations and followups simultaneously Proficiency in MS Excel and Outlook and handson experience with a CRM system Zoho or equivalent Currently based in the UAE Relationship builder with clients Commercially sharp with ability to identify opportunities to increase sales Proactive and persistent in followups Detailoriented with attention to quantities specs prices and dates Organized and selfdirected working style with minimal supervision Team player working smoothly with operations logistics and finance Genuine interest in sustainability and helping clients move away from singleuse packaging