Front desk Hostess

Roles Responsibilities Guest Reception Entry Welcome all guests in a warm confident and professional manner Create an excellent first impression consistent with the nightclub s brand and service standards Verify reservations guest lists invitations and table bookings Coordinate guest entry with security and management Direct walkin guests regarding table availability entrance policies and venue information Ensure guests are efficiently directed to their tables or appropriate areas of the venue Maintain an organized entrance and reception area particularly during peak arrival periods Reservations Table Management Maintain accurate information regarding reservations table bookings guest lists and special requests Confirm guest names party sizes table categories minimumspend requirements and other booking details Coordinate closely with the reservations team VIP hosts floor managers and management regarding table availability Update reservation and guestmanagement systems accurately Immediately communicate late arrivals cancellations noshows additional guests and booking changes Avoid unauthorized table changes or commitments without approval from the appropriate manager VIP Guest Relations Recognize and appropriately welcome VIPs regular guests promoters influencers partners and other priority customers Inform the relevant VIP host or manager when important guests arrive Escort VIP guests or arrange for the appropriate team member to receive them Maintain discretion and confidentiality regarding VIP guests and their bookings Remember regular guests and their preferences wherever possible Assist with special occasions such as birthdays celebrations corporate bookings and private events Guest Screening Door Coordination Work closely with security and management to maintain the nightclub s entry standards Professionally communicate dresscode reservation capacity age and entry requirements to guests Refer identification security intoxication or entry disputes to authorized security or management personnel rather than attempting to resolve security matters independently Remain calm and diplomatic when dealing with guests who are refused entry or whose reservations cannot be accommodated Never make unauthorized exceptions to venue entry policies Customer Service Complaint Handling Respond professionally to guest questions requests and concerns Handle minor complaints calmly and escalate significant issues to management Avoid arguments or confrontations with guests Maintain professionalism even when dealing with difficult impatient or intoxicated customers Communicate guest feedback and recurring issues to management Communication Coordination Maintain continuous communication with the floor team regarding guest arrivals and table status Coordinate with security reservations VIP hosts waitstaff promoters cashiers and management Attend preshift briefings to understand expected VIPs reservations special events promotions and operational instructions Provide accurate information to guests regarding venue facilities operating hours entertainment events and promotions Administration Maintain accurate guest lists and reservation records Record cancellations noshows walkins and booking changes where required Assist management with guest database collection and updating in accordance with company procedures and applicable privacy requirements Prepare or assist with endofnight reports regarding reservations arrivals noshows and guest issues where required Desired Candidate Profile Previous experience as a Hostess Receptionist Guest Relations Executive VIP Hostess or Front Desk Hostess preferably within a nightclub luxury restaurant lounge beach club hotel or premium hospitality venue Excellent spoken English Russian Arabic or other additional languages are a strong advantage depending on the venue s target clientele Excellent communication and interpersonal skills Confident and professional when interacting with VIP and highspend guests Strong organizational and multitasking ability Experience with restaurant nightclub reservation or guestmanagement systems is advantageous Ability to remain calm under pressure during busy entry periods Professional appearance and excellent grooming standards Strong understanding of discretion and guest confidentiality Ability to work late nights weekends public holidays and special events Personal Attributes The successful candidate should be Warm and welcoming Confident and outgoing Polished and wellpresented Diplomatic and tactful Highly organized Observant and detailoriented Calm under pressure Comfortable communicating with different nationalities and cultures Teamoriented Reliable and punctual Key Performance Indicators KPIs Performance may be measured against Guest satisfaction and feedback Accuracy of reservations and guestlist management Speed and efficiency of guest checkin Accuracy of table allocation and communication VIP recognition and handling Number of avoidable reservation entry errors Professional handling of guest complaints Guest data capture where applicable Attendance and punctuality Grooming and presentation standards Cooperation with security floor reservations and VIP teams Compliance with nightclub policies and operating procedures