EN - Doorman

Job Description

Doorman

• Greets all guests and visitors warmly upon arrival and departure, ensuring a positive first impression at all times.
• Opens and closes doors for guests, assisting with entry and exit in a courteous and professional manner.
• Assists guests with luggage and coordinates with the Bell Desk when required.
• Provides information regarding hotel facilities, services, and directions to guests.
• Ensures the entrance area is clean, organized, and presentable at all times.
• Coordinates with Security and Front Office teams to ensure guest safety and smooth operations.
• Assists in managing traffic flow at the entrance, including taxis and private vehicles.
• Responds promptly to guest inquiries, requests, and complaints, and escalates when necessary.
• Maintains awareness of daily events, VIP arrivals, and in-house activities.
• Reports any suspicious activity or safety concerns to Security immediately.
• Ensures adherence to grooming standards and maintains a professional appearance at all times.
• Provides support during busy periods and special events as required.
• Passes all relevant information to the next shift to ensure continuity of service.

Qualifications

• High school diploma or equivalent, with previous experience in hospitality, customer service, or a similar role in a hotel environment preferred.
• Strong communication and interpersonal skills, with a professional appearance and the ability to provide courteous and efficient service to guests; additional language skills are an advantage.
• Physically fit, able to stand for extended periods, work flexible shifts, and demonstrate basic knowledge of hotel services, safety, and security procedures.