Billing & Collection Officer

4. KEY ACCOUNTABILITIES: Description Performance Indicators Manage and analyse accounts, invoices, and payments; process adjustments and reversals were improperly billed or if payments were incorrect. Investigate and resolve issues related to billing disputes and inquiries, discrepancies, and Prepare and process refund requests for any customer or company. Bill on a timely manner Minimize the Estimate invoices by meter rectifications. Quality and efficiency of Billing, Account management and Operational Support Maintain low DSO of less than 45 days. Reconcile accounts of Individual customers and companies Escalate new issues to upper management that require attention or action plan. Responsible for specialized processes and accounts. Monitor the reminder notice system sent out to customers daily via various means. HR – Job Description Page 1 of 3 Ensure accurate & timely collections for the Overdue in accordance with credit control & collection policies. Monitor and reconcile online customer payments to identify any irregular online activity to prevent fraudulent payment and losses. Perform daily payment reconciliation against the bank account. Prepare the weekly and monthly reporting for the upper management. Manage the meter read and billing exception on a daily and monthly basis. Monitor and escalate daily to O&M Team the newly deficient meters for resolving the errors. Ensure the quality and accuracy of the invoices issued. Provide support to different departments in relation to inquiries and processes. Management of any change requests by system or process. support on issuing of the Monthly Management Reports Invoicing Report, KPI, DSO, Collection and other management required Commercial reports. Policies & Procedures Follows all relevant Department/Unit policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. Ensuring the organization adheres to legal frameworks in areas such as discipline & grievance, redundancy, and employment law. Guidance and support in HR Policies & Procedures Health, Safety & Environment Ensure compliance to all relevant health, safety, and environmental Guidance and support in HSE policy Report any safety incidents and near misses management policies, procedures and controls across the department to guarantee employee safety, legislative compliance, and a responsible environmental attitude 5. COMMUNICATIONS & WORKING RELATIONSHIPS: Internal: Customer service team External: Companies Regular interaction O&M team on resolving meter property & leasing officers alarms and collection of missed reads. HR – Job Description Page 2 of 3 6.JOB REQUIREMENTS: A. Minimum Qualifications: Bachelor's Degree in Business or equivalent B. Minimum Experience: Minimum of 2 years of experience in billing, collection, accounts receivable or a related area C. Competencies (Knowledge, Skills & Abilities): Data Collection/ Data Analysis Financial Analysis, Information Processing Invoicing and Payment Processing Process Management Telephone Etiquette Behavioural competency Progress Partnership Performance Be Adaptable Build Relations Put Safety First Develop Yourself Team Player Show Commitment Generate Ideas Service Minded Deliver Consistently Welcome New Approaches Builds Trust Seeks Feedback Solve Problems Guided by Values Be Resilient Proficiency levels (1-5) for each competency is ranked from Fundamental Awareness to Expert levels. Please refer to the portal for additional information regarding Proficiency levels for listed competencies) DOCUMENT CONTROL Version 1.0 NAME & TITLE SIGNATURE DATE Updated By Priya Afsar Sr. Analyst TR 27 March 21 Compiled by Bushra Mohamed Banialnajjar - O P&R 12-May-2019 Reviewed by Lennard Sigrist - GM Tasleem 12-May-2019 Approved by Sarah Mohamed Ahmed Al Bakeri – VP HC 17 October 2021 HR – Job Description Page 3 of 3