Customer Service 4x4 and OffRoad Vehicles

Roles Responsibilities About the Role At Overland Auto Works we are looking for a customerfocused Customer Service Executive with a strong understanding of 4x4 vehicles offroad modifications camping and overlanding accessories You will be the main point of contact between customers and our workshop team understanding customer requirements preparing quotations providing updates coordinating vehicle work and ensuring a smooth customer experience from vehicle checkin to final handover Key Responsibilities Welcome customers and understand their 4x4 offroad camping and vehicle modification requirements Advise customers on suitable 4x4 accessories modifications and upgrade options Prepare accurate estimates job cards and quotations Coordinate with technicians electricians fabricators and the workshop team to ensure customer requirements are clearly communicated Provide customers with regular progress updates timelines and cost information Handle customer enquiries complaints and servicerelated issues professionally Track additional work and obtain customer approval before proceeding Coordinate vehicle inspection work completion final QC invoicing and vehicle handover Maintain accurate customer and vehicle records in the workshop management system Ensure customers understand the completed work and any installed accessories before delivery Desired Candidate Profile Previous experience in customer service service advising or automotive workshops Good understanding of 4x4 vehicles offroad modifications camping and overlanding accessories Ability to understand and explain basic mechanical electrical suspension lighting and fabrication work to customers Strong communication followup and customerhandling skills Good English communication skills Arabic is an advantage Ability to work under pressure and manage multiple customers and vehicles Experience with workshop management software estimates job cards and invoicing is preferred UAE automotive workshop experience is an advantage