General Manager

Job Description

About Joint Space

Joint Space is a multidisciplinary, self-pay clinic built on five pillars: clinical and medical care, recovery, movement, education and community. We have developed a unique patient journey whereby people seeking care can enter through any one of these five pillars and continue their journey through Joint Space from there. We are in Alserkal Avenue as we have always believed that the way a place feels is part of the care.

We have grown our revenue every year since we opened, and the clinical side of Joint Space is well built. This is a newly created role to build the commercial and operational side to the same standard.

The Role Your role would be to manage clinic operations, which means working with practitioner schedules and utilisation, the patient journey from first enquiry through to the end of care, reception and front of house, our suppliers, and the rhythm of the week. You would also be responsible for the numbers, which means the monthly accounts with our accountant, the budget, cash, conversion and rebooking.

You would report to the CEO, with the clinic reporting to you. Clinical and medical standards and direction are held by our Clinical Director and Medical Director.

What we look for

We are looking for somebody who has run a healthcare operation in the UAE or the Gulf, ideally a multidisciplinary one, and can show a track record of establishing operational excellence, with measurable results for the business. Your own background may be clinical or commercial, and what matters to us is that you have managed a site budget as well as the operations, that you know DHA licensing in practice, and that you are as comfortable with the numbers as you are with the day to day.

How to apply

Please email us at jobs@jointspace.ae with your CV and half a page about a healthcare operation that you have improved, including what you found, what you did first, and the business impact in numbers.

Requirements
Qualifications • Valid DHA nursing license for Dubai • Experience in administrative reception tasks such as dealing with patient enquiries, bookings and other reception based administrative tasks. • Experience in providing nursing care and managing patient needs • Knowledge of medical procedures and protocols • Strong communication and interpersonal skills • Ability to work well in a team and collaborate with other healthcare professionals • Attention to detail and ability to prioritize tasks • Excellent critical thinking and problem-solving abilities • Ability to work in a fast-paced environment and handle stressful situations • Experience in a multidisciplinary healthcare setting is a plus • Bachelor's degree in Nursing