Representative-Call Center

Job Code: 6708

Position Title: Representative-Call Center

Location: Dubai

Position Type: Outsourcing (3 months - temp role)

Experience: 3+ yrs

Education: Minimum undergraduate qualification, with a graduate degree preferred.

Industry: Banking

Language: Arabic, English

Summary: To support customer engagement and lead management for newly launched and ongoing campaigns. The role is responsible for contacting campaign-generated leads, assessing customer interest, conducting initial qualification, maintaining accurate lead records, following up with prospects, and managing the end-to-end sales process for qualified leads.

Mandatory Professional Certifications & Licenses Requirement

Minimum 3 years of relevant experience, preferably within customer service, call center,

contact center or a customer-facing environment.

Previous experience within the banking or financial services sector would be an advantage.

Experience handling customer inquiries, requests and complaints through telephone or

other customer-contact channels.

Exposure to promoting or cross-selling products and services based on identified

customer needs.

Experience working in a service-driven environment with defined quality and performance

standards.