Concierge

Job Description

• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.

• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities..

• Review shift logs/daily memo books and document pertinent information in logbooks.

• Report accidents, injuries, and unsafe work conditions to manager, and complete safety training and certifications.

• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Qualifications

• Previous experience in a Concierge, or similar guest-facing role, preferably within a luxury hotel environment
• Strong communication and interpersonal skills with a warm, professional, and guest-focused approach
• Well-presented, confident, and service-oriented with a strong attention to detail