Restaurant Operations & Management Intern

Job Description

We are seeking an enthusiastic Restaurant Operations & Management Intern to join one of our restaurant teams and gain practical experience in the day-to-day management of a hospitality operation.

Working closely with the management team, the intern will discover the different aspects of restaurant performance, team coordination, guest satisfaction and operational excellence.

Key Responsibilities

Daily Restaurant Operations

• Support the management team in coordinating daily restaurant activities.

• Participate in pre-service briefings and operational follow-ups.

• Assist in monitoring service standards, restaurant readiness and team organisation.

• Learn how front-of-house and back-of-house teams work together to deliver a consistent guest experience.

• Support the implementation of brand standards and operating procedures.

Team Management & Training

• Assist with team briefings, internal communication and training activities.

• Observe workforce planning, staff scheduling and team allocation.

• Support onboarding and the integration of new team members.

• Participate in initiatives aimed at improving teamwork and operational efficiency.

Business Performance

• Gain exposure to restaurant KPIs, sales performance and guest feedback.

• Assist with operational reporting and the monitoring of performance indicators.

• Learn the fundamentals of cost control, productivity and stock management.

• Support the identification of opportunities to improve service quality and operational performance.

Guest Experience

• Observe guest interactions and assist the team in maintaining high service standards.

• Support the handling and follow-up of guest feedback.

• Contribute to initiatives that improve guest satisfaction and loyalty.

Qualifications

• Currently pursuing a degree in Hospitality Management, Hotel Management or a related field.

• Strong interest in restaurant operations and future management responsibilities.

• Positive attitude, energy and a hands-on approach.

• Strong interpersonal and communication skills.

• Comfortable working in a fast-paced environment with operational demands.

• Well organised, adaptable and eager to learn from experienced hospitality professionals.

• Fluent in English; additional languages are an advantage.