Office Assistant

Job Description

Job Overview

Provide professional, discreet and attentive hospitality services at the Chairman’s Head Office and at the villa when required. Maintain high standards of service and presentation, coordinate villa events, and supervise the discipline, uniforms, grooming and professional conduct of the villa maids.

Duties and Responsibilities

Chairman’s Head Office

• Ensure the office, reception areas, meeting rooms and hospitality facilities are properly prepared and presented at all times.

• Welcome and attend to the Chairman’s guests with courtesy, discretion and professionalism.

• Arrange and serve refreshments and meals according to the Chairman’s preferences and established service standards.

• Prepare meeting rooms before use and ensure prompt clearing and resetting afterwards.

• Coordinate with housekeeping, catering and other support teams to ensure smooth daily service.

• Monitor hospitality supplies, tableware, linen and service equipment, requesting replenishment or replacement when necessary.

Villa Standards and Staff Supervision

• Inspect assigned villa areas regularly to maintain cleanliness, order, presentation and readiness to receive guests.

• Supervise the villa maids’ readiness, discipline, professional conduct and compliance with assigned duties.

• Ensure all maids wear the approved, clean and properly maintained uniforms and suitable footwear, and meet required standards of personal hygiene, neat hair and grooming.

• Brief and coach the maids on service etiquette, discretion, professional behavior and attention to detail.

• Address minor performance and conduct issues respectfully; refer repeated or serious concerns to management for formal action.

• Coordinate corrective action with villa supervisors and report maintenance defects, damage and other shortcomings.

Villa Events and Functions

• Take responsibility for the full hospitality preparation and service coordination of events held at the villa.

• Coordinate event requirements with management, chefs, housekeeping, service staff and external suppliers.

• Oversee table settings, linen, tableware, refreshments, service stations and the presentation of guest areas.

• Allocate service duties, conduct staff briefings and check uniforms and grooming before each event.

• Supervise service throughout each event, ensuring attentive guest care and prompt handling of service requirements.

• Oversee clearing, equipment checks and restoration of the villa to its required standard after each event.

Professional Conduct and General Duties

• Maintain strict confidentiality regarding the Chairman, family members, guests, business matters and private activities.

• Demonstrate punctuality, discretion, flexibility and a consistently professional appearance.

• Follow management instructions and applicable hygiene, safety and security procedures.

• Remain available for villa assignments and events, including evenings and weekends when required, in accordance with employment arrangements.

• Perform other reasonable hospitality duties assigned by the VP Hospitality and Asset Development.

Requirements

Accountability and Performance Expectations

The Lady Butler is accountable for consistent office and villa presentation, courteous and discreet service, well-prepared events, and the villa maids’ compliance with uniform, grooming and conduct standards. Service shortcomings must be reported promptly and followed through to resolution. Formal disciplinary decisions remain with management.

The statements in this job description describe the essential nature and level of work. Duties may be reasonably adjusted according to the requirements of the Chairman’s Office and the Hospitality Division.

Requirements
Accountability and Performance Expectations The Lady Butler is accountable for consistent office and villa presentation, courteous and discreet service, well-prepared events, and the villa maids’ compliance with uniform, grooming and conduct standards. Service shortcomings must be reported promptly and followed through to resolution. Formal disciplinary decisions remain with management. The statements in this job description describe the essential nature and level of work. Duties may be reasonably adjusted according to the requirements of the Chairman’s Office and the Hospitality Division.