CCTV Operator

Job Description

As a CCTV Operator with Fairmont Hotels & Resorts, you will play a vital role in maintaining the safety and security of our guests, Heartists, and hotel premises. Through your vigilance, attention to detail, and effective monitoring of surveillance systems, you will help ensure a safe and secure environment while upholding the highest standards of professionalism, confidentiality, and service excellence.

Key Responsibilities

• Monitor CCTV cameras and surveillance systems across the hotel, including guest areas, back-of-house facilities, entrances, exits, parking areas, and colleague accommodation where applicable.
• Observe and identify suspicious activities, security breaches, safety hazards, and unusual incidents, reporting them promptly to the Security Supervisor or Security Manager.
• Maintain continuous surveillance of designated areas to help prevent theft, unauthorized access, and other security incidents.
• Monitor access control systems and report any unauthorized entry or suspicious movement within restricted areas.
• Respond promptly to security alerts, alarms, and requests for assistance, coordinating with the security team and relevant departments as required.
• Record, document, and report incidents accurately in accordance with hotel security procedures.
• Review and retrieve CCTV footage when required for investigations, incidents, or management requests, ensuring all requests are properly authorized.
• Maintain the confidentiality and integrity of surveillance footage, security records, and other sensitive information.
• Ensure all CCTV equipment, monitors, recording systems, and related security devices are functioning correctly.
• Report technical faults, camera blind spots, recording failures, or other system irregularities to the Security Supervisor and relevant technical support team.
• Maintain accurate logs of incidents, observations, system faults, and shift handovers.
• Assist in investigations involving security incidents, accidents, loss prevention, and violations of hotel policies, as directed by authorized management.
• Support emergency response procedures by monitoring relevant areas and communicating information to the security team during fire alarms, evacuations, medical emergencies, or other critical situations.
• Ensure compliance with hotel security policies, standard operating procedures, and applicable data protection and privacy requirements.
• Maintain professional conduct, alertness, and discretion at all times while on duty.
• Attend departmental briefings, training sessions, and security meetings as required.
• Perform any other reasonable duties assigned by the Security Supervisor or Security Manager.

Qualifications

• High school diploma or equivalent qualification.
• Previous experience in CCTV monitoring, security operations, or a similar role, preferably within a hotel or hospitality environment.
• Knowledge of CCTV surveillance systems, video recording equipment, and access control systems.
• Basic computer skills and the ability to operate security monitoring software.
• Good command of spoken and written English; additional languages are an advantage.
• Knowledge of security procedures, incident reporting, and emergency response protocols.
• Relevant UAE security training or licensing, where required by applicable regulations.

Additional Information

What is in it for you:

• Comprehensive medical coverage as per company policy.
• Enjoy meals on duty.
• All Heartist Card offering discounted room rates at Accor Worldwide for you, your family and friends.
• Enjoy special discounts at our restaurants and outlets.
• Benefit from a wide range of learning opportunities and development programs through our Academy.
• Build your career with opportunities to grow within the hotel and explore exciting career paths across Accor’s global network.
• Get involved in meaningful corporate social responsibility activities and contribute positively to our community and the world around us.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS