Manager, Network Infrastructure & Operations

Responsible for the ongoing development, design, delivery, operation and maintenance of the Museum’s IT and exhibition networks, infrastructure and associated systems.
Leading and mentoring a small team to ensure day-to-day projects, obligations, incident & disaster management, preventative & reactive maintenance are efficiently tasked and managed.

● Network Infrastructure

○ Lead the design, implementation, and operation of enterprise wired and wireless network infrastructure.

○ Manage Cisco network infrastructure, including core/access switches, wireless access points, controllers, routing, and network services.

○ Establish standards for network configuration, backup, version control, change management, and rollback.

○ Monitor network availability, capacity, utilization, and performance, ensuring proactive issue resolution.

○ Manage the network technology lifecycle, including capacity planning, upgrades, hardware refresh, licensing, and support.

● Network Security

○ Oversee FortiGate firewalls, network segmentation, secure connectivity, and remote access.

○ Ensure network infrastructure follows approved security, hardening, and access-control standards.

○ Coordinate vulnerability remediation, patching, and security improvements with Cybersecurity teams.

○ Ensure appropriate monitoring and logging of network security events and infrastructure access

● Server, Storage & Virtualization

○ Manage server, storage, virtualization, and associated infrastructure platforms, including Synology storage environments.

○ Ensure infrastructure availability, performance, capacity, scalability, and resilience.

○ Manage Proxmox VE and other virtualization platforms, including upgrades and migrations.

○ Oversee server and storage patching, maintenance, configuration, backup, and lifecycle management.

○ Support modernization and migration across on-premises, cloud, and hybrid environments.

● Management & Monitoring of systems and logs.

○ Establish proactive monitoring, alerting, observability, and capacity management across network and infrastructure environments.

○ Manage and optimize monitoring platforms including LibreNMS, ManageEngine, Prometheus, Grafana, and Elastic Stack.

○ Lead infrastructure incident and problem management, including root cause analysis and preventive actions.

○ Maintain operational dashboards covering availability, performance, capacity, and infrastructure health.

● Backup, Recovery & Disaster Recovery

○ Own infrastructure backup, recovery, redundancy, and disaster recovery readiness.

○ Define and regularly test backup, recovery, and failover procedures.

○ Ensure critical infrastructure configurations and data are securely backed up and recoverable.

○ Maintain infrastructure disaster recovery plans, procedures, and technical runbooks.

● Cloud & Infrastructure Security

○ Support the design and operation of cloud and hybrid infrastructure environments.

○ Coordinate infrastructure vulnerability scanning, hardening, and configuration compliance.

○ Work with Cybersecurity teams to implement security controls and remediation requirements.

○ Support infrastructure security platforms including OpenVAS, OpenSCAP, CrowdStrike, and equivalent technologies.

● DevOps & Technology Platforms

○ Collaborate with DevOps teams on infrastructure supporting GitLab, Plastic SCM, containers, and deployment environments.

○ Support infrastructure automation, configuration management, and monitoring integration.

○ Ensure reliable and scalable infrastructure for applications, data platforms, and AI initiatives.

● Exhibition & AV Infrastructure

○ Ensure reliable network and infrastructure support for AV, interactive exhibits, and visitor-facing systems.

○ Support infrastructure requirements for RTLS, RFID, and other connected exhibition technologies.

○ Work with AV and Exhibition teams to improve availability, resilience, monitoring, and recovery of exhibition systems.

● Team & Vendor Management

○ Lead and develop the Network & Infrastructure team, ensuring effective operational coverage and knowledge transfer.

○ Manage vendors, service providers, support contracts, and technical escalations.

○ Maintain infrastructure architecture documentation, standards, procedures, and asset records.