Customer Happiness Executive - Front Office

Job Title : Customer Happiness Executive - Front Office

Category : Front Office

Type : Full Time

Description :

• Welcome all visitors with a smile, proper greetings, warmth, and guide them according to their requirements.
• Attend to Patient & Customer services.
• Monitor appointment confirmations and follow up on missed appointments.
• Ensure patient registration and invoicing are completed correctly according to insurance policies and card details (including patient details, insurance card scanning, co-payments, deductibles, and approvals for services requiring prior approval).
• Ensure all claims are submitted to the Insurance Department promptly and coordinate to resolve insurance-related issues.
• Perform other similar and related duties as required or directed.

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