Business Development Manager

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We are looking for a Business Development Manager to join our Multipass team within Dyninno Group fintech division.

Multipass is an innovative bank challenger offering financial solutions for businesses engaged in cross‑border activities. We provide multi‑currency business accounts with real‑time FX services for fast, easy international transactions. With dedicated support and strong fraud prevention, we ensure secure and efficient financial management. Our offerings include local accounts in the UK, US, and EU, plus a single multi‑currency IBAN supporting 30+ global currencies – ideal for businesses with global ambitions.

Responsibilities

• Client Acquisition: Responsible for lead generation and appointment setting, developing a healthy sales pipeline, presenting the company to potential clients through direct communication, telephone calls, meetings and emails, acquiring new clients and ensuring an excellent onboarding experience, achieving assigned targets and securing profitable business transactions.
• Portfolio Management: Offer new clients FX & payment solutions, enroll clients for alternate channels and value‑added services to increase transaction volumes and grow the assigned portfolio; undertake regular portfolio reviews to understand portfolio growth.
• Relationship Management: Review client dossiers to ensure current and future needs are captured, identify and respond to customer requirements, and resolve complaints within agreed turnaround times to build and maintain long‑term relationships.
• Customer Service: Demonstrate Our Promise and apply the Multipass Service Standards to deliver the company’s required levels of service in all internal and external customer interactions.
• Compliance: Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required high attention on; maintain alertness to AML procedures, report suspicious transactions to the MLRO; observe reputation risk; strictly prohibit miss‑selling activities.

Requirements

• Bachelor’s degree in a business related field.
• English language is a must; Arabic or Hindi is an advantage.
• Professional Qualification CPA, ACCA, Credit Management will be considered an advantage.
• Knowledge of SME &/or Commercial banking liability products.
• Existing portfolio of clients requiring FX and cross‑border payments.
• Expertise in account opening documentation and KYC.
• Good understanding of FX products (plain vanilla).
• 3+ years banking experience in direct sales, customer service and relationship management in UAE.
• Good understanding of the general, economic, and business environment of the region.

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