Guest Service Agent Russian Speaker

A Guest Service Agent Russian Speaker is responsible for welcoming guests managing checkin checkout processes responding to guest inquiries and providing information or assistance all while communicating fluently in Russian and English or the primary local language Key Responsibilities Greet and check in check out guests at the front desk Provide assistance and concierge services in Russian and English Handle reservations room assignments and guest requests Resolve guest issues or complaints professionally Provide travel or local area information to Russianspeaking tourists Coordinate with housekeeping bell desk and other departments Maintain accurate guest records and transactions Promote hotel services offers or upgrades Key Skills Fluency in Russian spoken and written Strong communication and interpersonal skills Customer service and problemsolving Multitasking and attention to detail Familiarity with hotel software like Opera Fidelio Cultural sensitivity and professionalism