Head of Game Operations

Role Overview

The Head of Game Operations in UAE will play a key role in defining and executing our operational strategy. This position involves overseeing the setup and management of the studio, nurturing the team, and ensuring alignment with our global standards and local UAE requirements.

Key Responsibilities

• Align with management to define and execute operational strategies specific to UAE.
• Oversee the operational setup, ensuring projects are managed within agreed timelines.
• Build and lead the local team, collaborating with HR on recruitment and retention strategies tailored to UAE.
• Adapt HR processes to suit the UAE cultural and legal environment.
• Develop a company culture that encourages outstanding performance and high morale.
• Establish the UAE studio as a premier workplace within the region.
• Formulate and enforce operational policies and procedures in line with UAE requirements.
• Direct daily operations post-setup, ensuring smooth and efficient functioning.
• Facilitate synergy between the UAE studio and other Live Casino locations.
• Oversee the allocation and utilization of resources to maximize efficiency.
• Optimize staffing levels, skills, and equipment to meet operational demands.
• Identify opportunities for process improvement and implement streamlined workflows.
• Conduct regular process reviews to ensure optimal efficiency and effectiveness.
• Ensure compliance with UAE legal standards and company policies.
• Regularly report operational performance to Senior Management. Use data-driven insights to make informed decisions and drive continuous improvement.
• Propose employee benefits and compensation packages appropriate for the UAE market.
• Identify business risks and opportunities, highlighting areas for improvement.
• Develop risk mitigation, crisis management plans, and business continuity strategies.
• Manage legal documentation and ensure adherence to UAE laws and regulations.
• Oversee facilities and logistics to support operational requirements. Ensure a safe and efficient working environment.
• Manage relationships with key vendors and suppliers. Optimize supply chain processes for efficiency and cost-effectiveness.
• Develop and manage operational budgets, ensuring cost-effective practices.
• Monitor expenses and implement cost-saving measures when necessary.
• Perform additional tasks as required, utilizing expertise in operational management.

Required Qualifications and Skills

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