Ziina is looking for a Community Manager to join our team.
This role is a rare opportunity tobuild a community-first brand in fintech and turn customers into active collaborators, creators, and advocates. We’re at an inflection point in our growth, and we’re looking for someone who can turn engagement into impact—shaping a community that drives product adoption, brand love, and cultural relevance.
You’ll be part content strategist, part community architect, and part operator—owning how we show up across online spaces, events, and stories.
As a Community Manager at Ziina you will :
- Own and manage our online community across platforms (Instagram, LinkedIn, TikTok and WhatsApp and future channels), driving active and proactive engagement
- Build systems and rituals that help users connect with each other and feel a deep sense of belonging—transforming passive users into active participants
- Lead content ideation and execution that features our users at the center—whether it’s through Reels, community interviews, or social-first storytelling
- Launch community-driven activations that support product launches, educational content, and brand campaigns
- Collaborate cross-functionally with Product, Marketing, and Customer Experience to integrate community insights into product feedback loops and user research
- Source and spotlight our most passionate community members—building an advocate / ambassador pipeline to fuel referrals, content, and UGC
- Support the marketing team with creative ideas, boots-on-the-ground coordination, and content production
- Define and own community KPIs—tracking engagement, sentiment, retention, and the overall health of our member base
- Run light production workflows (e.g. scripting, filming, editing short-form content or managing freelance creators to support execution)
- Bring the brand to life through thoughtfully designed community moments—both online and IRL (e.g. intimate meetups, workshops, activations)
To succeed in this role you like have :
Demonstrate high integrity and a strong team-first mentalityThrive in creating order and structure from ambiguityEnjoy breaking down complex problems and finding thoughtful solutionsBalance a big-picture mindset with attention to detailTake initiative and move quickly with a bias toward actionShow tenacity and a strong work ethicChallenge assumptions and approach problems with first-principles thinkingEmbrace a growth mindset and seek continuous improvementAre eager to take ownership in a fast-paced environmentAre based in, or open to relocating to, the UAEWhat would amaze us :
You’ve built a community program that directly influenced product feedback, referrals, or business growthYou’re fluent in Arabic and EnglishYou have experience managing and growing communities on platforms like Instagram and WhatsAppYou’re a confident on-camera and can co-create contentYou’ve organized in-person gatherings that feel thoughtful, on-brand, and creatively executedYou’re comfortable running light production (e.g. scripting, shooting, editing) or managing freelancersAbout Ziina
Ziina’s mission is to bring financial freedom to every person in the Middle East. We are building MENA’s consumer and SMB financial platform, starting with a peer-to-peer and merchant wallet. Our team have backgrounds from Apple, Uber, Stripe, Klarna, Revolut, Yandex, and Nubank. Ziina’s payments volumes have grown by 10x YoY for the last two years. The team have built a product that is beloved by the UAE and is the recipient of 8 international design awards, including the Red Dot Award and the UX Design Award. Our last round was a $22 million Series A from top-tier investors globally including Altos Ventures, Fintech Collective, Activant, Long Journey Ventures and Y Combinator. Our angel investors include early employees and executives at Revolut, Stripe, Venmo, Brex, Checkout.com, Notion, and Deel.
Join us in shaping the future of financial freedom. Every role here is an opportunity to make a real impact. Let’s build something that matters—together.
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