Branch Manager

Role Summary

• To position the branch as an effective sales and service outlet by providing superior customer focused service, increase the customer base and meet the branch targets. Ensure that local regulatory compliance functions are in place and monitored properly. Business risks and controls are well managed from overall governance perspective.
• Achieve high levels of customer satisfaction by defining roles and responsibilities and monitoring Branch resources in order to consistently meet the set service delivery standards.
• Set job objectives and perform timely review to measure performance and identify staff development and training needs & to ensure clarity among staff of KPI’s and job competencies required to effectively achieve business goals.
• To identify the new business opportunities within the local trade boundaries through broader market knowledge.
• Insure that 50% of the branch manager time has been set as a selling time.
• To take care of the staff motivation
• To maintain & develop the Emiratization percentage in the branch.

Key Accountabilities

Financial

Service Quality

Operations

Other Accountabilities

Business Continuity Plan (BCP)

Job Context

A general commentary of any aspects of the job that do not fit logically in the other sections e.g. current projects, operating context / environment

Education

Graduate degree from a recognised university

Experience and Skills

Skill Proficiency

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