Spa Concierge (Arabic Speaker)

OVERVIEW/BASIC FUNCTION:

Able to provide Rosewood Abu Dhabi guests and staff a unique and outstanding locker room/spa experience. Provide effective and efficient guest service. Provide members/guests with extensive knowledge of the spa, in order to enhance their visit and promote The Spa at Rosewood members /guests with the highest level of services to increase sales and demand repeat business.

RESPONSIBILITIES:

• Maintain complete knowledge of and comply with all departmental Rosewood policies/service procedures/standards.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Maintain positive guest relations at all times.

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Follow Spa opening procedures.

• Report to work in appropriate uniform, on time, and well groomed according to Rosewood Abu Dhabi guidelines.

• Guest Service

• Assist members/guests in the following areas:

a. Spa, dining and other reservations and information.

b. Shoe service (men’s locker attendant will do).

c. Locker key administration

e. Pool and Fitness room

f. Towels, robes, sandals and amenities maintenance.

• Assist with lounge Food and Beverage service as needed.

• Attend all scheduled staff meetings.

• Follow-up to spa director on all comments, concerns and suggestions made by staff and Rosewood Abu Dhabi members and guests.

• Explain and promote all spa facilities, services and activities.

• Knowledgeable in all aspects of spa services, programming and reservations.

• Receive and manage all locker room supplies and equipment.

• Continually strive to improve the procedures at the spa attendant’s desk.

• Provide all spa and club related activities to co-workers and Rosewood Abu Dhabi members/guests.

• Follow spa attendant’s procedures in the spa policy/procedure manual.

• Model and reinforce all standards and policies set by The Spa at Rosewood Abu Dhabi

• Provide updates and accurate information regarding spa policy, as well as any supplemental information, which will increase the staff’s knowledge base and effectiveness.

• Attend all spas’ training sessions on a consistent and regular basis.

• Responsible for maintaining helpful, cooperative relations with co-workers.

• Responsible for adhering to Rosewood Abu Dhabi employee handbook guidelines and The Spa Policy/Procedure manual

• Responsible for adhering to Rosewood Abu Dhabi’s core values.

• Responsible for assisting and establishing and maintaining standard of excellence in professional image and service.

• All other duties as required.

QUALIFICATIONS:

• Experience: Minimum 2 years’ experience in a luxury spa environment, preferably within a

luxury hotel. A background in fitness education and/or health related discipline is

an asset.

• Education: High school diploma. Diploma or degree in a related field, or equivalent

vocational training certificate, CPR certified.

• General Skills: Must be able to perform job functions with attention to detail, speed and

accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Technical Skills: Ability to:

a. Perform job functions with attention to detail, speed and accuracy.

b. Prioritize, organize and follow up.

c. Be a clear thinker, remaining calm and resolving problems using good judgment.

d. Follow directions thoroughly.

e. Understand guest’s service needs.

f. Work cohesively with co-workers as part of a team.

g. Work with minimal supervision.

h. Maintain confidentiality of guest information and pertinent hotel data.

i. Knowledge of SpaSoft is an asset.

• Language: Required to speak, read and write English. Additional language is an asset

• Physical Requirements: Must endure various physical movements throughout the work areas, reach up

and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding