Spa Concierge (Arabic Speaker)

Job Description

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OVERVIEW / BASIC FUNCTION :

Able to provide Rosewood Abu Dhabi guests and staff a unique and outstanding locker room / spa experience. Provide effective and efficient guest service. Provide members / guests with extensive knowledge of the spa, in order to enhance their visit and promote The Spa at Rosewood members / guests with the highest level of services to increase sales and demand repeat business.

RESPONSIBILITIES :

• Maintain complete knowledge of and comply with all departmental Rosewood policies / service procedures / standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Follow Spa opening procedures.
• Report to work in appropriate uniform, on time, and well groomed according to Rosewood Abu Dhabi guidelines.
• Guest Service
• Assist members / guests in the following areas :

a. Spa, dining and other reservations and information.

b. Shoe service (men’s locker attendant will do).

c. Locker key administration

e. Pool and Fitness room

f. Towels, robes, sandals and amenities maintenance.

QUALIFICATIONS :

luxury hotel. A background in fitness education and / or health related discipline is

an asset.

vocational training certificate, CPR certified.

accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

a. Perform job functions with attention to detail, speed and accuracy.

b. Prioritize, organize and follow up.

c. Be a clear thinker, remaining calm and resolving problems using good judgment.

d. Follow directions thoroughly.

e. Understand guest’s service needs.

f. Work cohesively with co-workers as part of a team.

g. Work with minimal supervision.

h. Maintain confidentiality of guest information and pertinent hotel data.

i. Knowledge of SpaSoft is an asset.

and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding