Manager- CB Sales Support - Abu Dhabi Al Ain

Responsible for supervising and leading ateam of Acquisition members and ensuring high level of clientsatisfaction and increase in client to theBank.

CoreResponsibilities

• DataEntry of PIL Conventional / Auto Loan Islamic and Conventional / Personal Finance
• FSK Clearance Checking the hitto match 100% information from the KYC.
• SPOCfor OPS related activities.
• Ops suspense lossaccount (reconciler and owner for the account / balancing the debitcredit)
• BCP / BIA Assessment for theUnit
• RCSA Assessment for theUnit
• CAS pending documents Tracking the pendingoriginal documents to be send to CAD forDisbursal.
• Mystery Shopper Inputting Actionplan for 0% score.
• Audit related activitiespreparing / collating responses for Audit draft andrecommendation.
• SOPs related revision to updateGORM if required.
• Handling UnitComplaints.
• Casa Backlog for CB ADcases.
• SPOC of theUnit.
• All other related Administrationtasks.
• Requisition of all the application andStationeries.
• Chubs request / allocation for theteam.
• SPOC for KRI and Incident of theUnit
• Clear desk policy / Spotcheck.
• Internal Memo : Attendance &Punctuality / Dress code / etc.
• Monthly accessreview Updating Managers to complete their DRs accessreview.
• ITSM approval verifying and approvingall IT SRs.
• Calendarupdate.
• Performance review On monthly basisreview of performance for all theManagers
• Weekly Video providing update to theunit such as policies / campaign /
• Monthly awardsand Recognition.
• Weekly TargetCommitment
• PublishingNewsletters
• Managing Daily / Weekly &Monthly MIS Reports.
• Maintain effectiveverified / updated business reports for SeniorManagement.
• Supervises the team to increaseproductivity and enhance RFT.
• Managing thesupport team and ensuring that all the given responsibilities hasbeen completed on daily basis.
• To exercise timemanagement and maintain clean deskpolicy.
• Responds promptly and directly to thesales managers questions over the phone and provide End to Endresolution.
• Adhere to the Standard OperatingProcedures Policies Code of Conduct and Service Standards of thebank ensure that team members do the same and initiate appropriatedisciplinary action for any violationsnoted.

Qualifications :

QUALIFICATIONS EXPERIENCESKILLS ANDCOMPETENCIES

RemoteWork : EmploymentType :

Fulltime

Key Skills

Data Entry,CustomerService,Account Executives,Email,Product Knowledge,AccountManagement,Communication,CRM,Salesforce,Phone Calls,RFP,SalesGoals,Powerpoint,Technical Support,Sales Support

Experience : years

Vacancy : 1