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Team Leader - Liabilities & Cash Management Portfolio

Team Leader - Liabilities & Cash Management Portfolio

ADIB GroupDubai, Dubai, United Arab Emirates
9 منذ أيام
الوصف الوظيفي

Overview

Role : Team Leader - Liabilities & Cash Management Portfolio

Location : Dubai

Role Purpose :

The TL of Virtual Relationship Manager will act as a virtual sales channel focusing on service & growth of various financial products including liabilities FX fees investments wakala and takaful to increase revenue.

Responsibilities

  • Client Relationship Management and Customer Service : Maintain Regular Communication : Ensure consistent and proactive communication with clients to enhance portfolio growth and client satisfaction.
  • Resolve Customer Complaints : Address and resolve customer complaints promptly and effectively to maintain high levels of client satisfaction.
  • Utilize Multiple Communication Channels : Employ various methods (phone, email, meetings, visits) to maintain strong client relationships.
  • Focus on Premium Clients : Prioritize service to premium clients while ensuring all clients receive exceptional service.
  • Develop Tailored Sales Plans : Create customized sales plans based on clients financial needs and goals.
  • Educate Clients : Inform clients about available products and services emphasizing their benefits.
  • Conduct Financial Reviews : Perform regular financial reviews to identify additional needs and cross-selling opportunities.
  • Follow Up on Leads : Promptly follow up on leads to convert them into sales.

Portfolio Growth and Financial Targets

  • Achieve Portfolio Growth : Manage the portfolio to achieve growth in liabilities, FX fees, trade transactions, investments and overall financial targets.
  • Ensure Yearly Growth : Ensure portfolio growth compared to the previous year.
  • Identify Cross-Selling Opportunities : Identify and capitalize on cross-selling opportunities to increase revenue.
  • Increase Product Penetration : Increase the number of products per customer.
  • Implement Growth Strategies : Develop and implement strategies to maximize portfolio growth while mitigating risk.
  • Track Sales Performance : Monitor and analyze sales performance metrics to identify areas for improvement.
  • Leverage Data Analytics : Use data analytics to identify high-potential clients and target them with personalized offers.
  • Organize Sales Events : Plan and participate in sales events to generate leads.
  • Maintain a Strong Sales Pipeline : Ensure a robust sales pipeline for new business opportunities.

    • Team Collaboration and Support

  • Support Team Efforts : Provide support to the team across all areas of responsibility.
  • Follow Management Instructions : Adhere to instructions from line managers and complete assigned tasks efficiently.
  • Work Flexibly : Be prepared to work in multiple locations as needed.
  • Utilize MIS / CRM Software : Use MIS / CRM software to manage client relationships and sales activities.
  • Monitor Cross-Selling Performance : Analyze cross-selling performance and identify areas for improvement.
  • Refine Approaches Based on Feedback : Use customer feedback to refine cross-selling approaches and enhance satisfaction.

    • Portfolio Risk Monitoring

  • Maintain Risk Awareness : Stay informed about risk parameters (AML, ADIB compliance, P&P, CB regulations).
  • Ensure Compliance : Provide necessary inquiries and documents to the compliance department.
  • Identify Potential Risks : Identify and assess potential risks or suspicious activities.
  • Monitor Transactions : Monitor customer transactions for risk or non-compliance patterns.
  • Implement Risk Mitigation Strategies : Develop and implement strategies to mitigate risks and protect the portfolio.

    • Specialist Skills / Technical Knowledge Required for this role

    Education :

  • Bachelors degree in Finance, Business Administration or a related field.

    • Experience :

  • Minimum of 10 years in banking or financial services demonstrating a proven track record of success.
  • Comprehensive knowledge of anti-money laundering measures, compliance policies and central bank regulations.
  • Outstanding communication and interpersonal skills for superior client relationship management.
  • Demonstrated ability to coordinate and ensure meticulous documentation, compliance with organizational policies.
  • Expertise in resolving customer complaints and delivering exceptional customer service.
  • Extensive familiarity with risk monitoring, due diligence, and maintaining customer records in strict compliance with regulations.
  • Strong team player with the capability to collaborate effectively with internal teams and business partners.
  • Adaptability to work in multiple locations based on dynamic business needs.
  • Knowledge of ADIB policies and procedures is a significant advantage.
  • Adherence to line manager instructions and the ability to efficiently handle diverse tasks assigned by management.

    • Previous experience required

    Experience :

  • Minimum of 10 years of experience in banking or financial services.

    • #J-18808-Ljbffr

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