Administration Manager

Established in 1986, Betterhomes is one of Dubai’s most trusted and well-known real estate companies, providing sales, leasing, and property management services across the UAE. Headquartered in Motor City, Betterhomes is built on integrity, professionalism, and exceptional customer service values that continue to drive our success today.

We are currently seeking an experienced Administration Manager who will be responsible and accountable for managing the team of admin support staff providing management reports, sales figures, and office responsibilities. Overseeing all sales and leasing related paperwork and ensuring that accurate and up to date information is available on relevant systems including overseeing invoicing, receipting, commission claims.

Reporting to the Head of Operations, the Administration Manager will play a critical role in helping the Company and its subgroups in achieving strategic profit objectives.

The Administration Manager oversees a team of approximately 20 Client Liaison Administrators and Receptionists, and 3 Team Leaders based in different branches throughout UAE. This is a great opportunity for a proactive and organized professional to join a dynamic and growing company.

Major Duties & Responsibilities

Prepare and implement administrative processes and procedures to support the Residential Department in achieving the overall Sales & Leasing strategy.

• To coordinate with Team Leaders for any updates/issues that needs to be addressed
• To roll out new procedures in relation to daily operations for all groups
• Maintain and update the info.bhomes.com
• Update all Residential Forms, Policies and Procedure along with the Head of Leasing Department/Director of Sales.

Oversee the administration of all Residential offices and recommend processes for efficient admin operations.

• Guide, train, appraise and maintain motivation of the team to ensure high degree of productivity, efficiency and commitment
• To fill in positions for vacancies and facilitate training for new joiners
• Conduct probation review for three (3) and six (6) months
• Create monthly performance reviews for admins, receptionists and team leaders
• Manage Leaves and Lieu Leave for Administrators, Receptionists and team leaders.

Oversee and ensure the Admin support services team provides accurate and prompt support to the Sales and Leasing department to facilitate the efficient operating of the Residential Department.

• Cancel receipts and liaise with the current CRM and Accounts Department in case of cancellations
• Coordinate with Accounts department for all issues concerning commission claims and payment requests
• Assist Consultants and Branch Managers in all their queries and issues.

Generate effective reports and establish reporting formats for daily, weekly or monthly reports of key statistics and information for the Division Heads.

Ensuring, as far as possible, that complaints and concerns that are received are attended to speedily and satisfactorily.

Frequent updates to the Head of Group Operations and Director of Residential Sales and Leasing.

Other Company related duties that may be assigned by the head of the department that are consistent with the department and Company mandate

Requirements

• Bachelor’s degree with over 2 years of experience in a similar role within property industry in the UAE
• Full adherence to local laws and procedures
• Above average computer literacy (MS Office, Internet, Database Software, etc.)
• Excellent written and oral communication in English
• Highly structured and organized, methodical and detail oriented
• Creative and analytical while possessing personal drive and initiative
• Presentation skills
• Deliver data and corresponding analysis to upper level management, and key external decision makers
• Good time management and multitasking skills

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development
• Annual Flight Ticket