IT Technical supportCONNECTING 2 WORK • UAE
IT Technical support
CONNECTING 2 WORK • UAE
منذ أكثر من 30 يومًا
الوصف الوظيفيMin 3 years Strong expertise in configuring, installing and troubleshooting – Desktops. Min 2 years Strong expertise in configuring, installing and troubleshooting – Windows Servers. Min 3 years Strong expertise in configuring, installing and troubleshooting – network. Min 2 years Hands on Experience & Good Knowledge on installing and maintaining MS Active Directory, DNS, DHCP and TCP / IP. Min 2 years Hands on Experience & Good Knowledge on Configuring & Maintain basic Routers & Switches. Min 2 years Strong expertise in configuring, installing and troubleshooting – Backup systems & NAS devices. Min 2 years Hands on Experience & Good Knowledge on cabling & network devices. The capacity to work well on your own or in a team. Ability to manage your time and plan your day effectively. Excellent phone & email communication skills. Minimum 3+ Years of overall IT Technical Support experience, in similar role. Good Knowledge of IT Technologies & products. Good Command over English Language is a must. Demonstrated track record of performance and commitment. A sales-focused attitude with a willingness to serve clients effectively. Good knowledge of relevant computer programs and telephone systems. Excellent knowledge of English. Excellent communication and interpersonal skills. Cool-tempered and able to handle rejection. Good organizational skills. Ability to hit deadlines and work under pressure. Competence in Microsoft Office products. CRM & Help Desk Knowledge. Excellent professional image. Should be presentable. Arabic language is added advantage. Certified in MCSE, Cisco / A+, Storage and ITIL are added advantage. IT Support : 3 years (Required) Desktop Support : 3 years (Required)
Responsibilities :
- Installing and configuring client computer systems.
- Responding to client, IT support requests.
- Meeting with clients to diagnose software, networking, or hardware issues.
- Providing technical support on-site or via remote-access systems.
- Offering solutions that meet the needs of the client.
- Repairing hardware malfunctions, software issues, and networking problems.
- Maintaining good client relations.
- Tracking and managing work records.
- Compiling job reports.
- Updating Help Desk System
- Preparing BOQ & reports after site visit.
- Checking for other opportunities when onsite.
- Decide whether the support service, software or hardware needs adapting to meet the client’s needs.
- Ask questions to understand customer requirements and close the tickets.
- Presenting your findings to admin department.
- Ensure High level of Client satisfaction.
- Increase Company reputation with quality ontime support & services.
- Entering, updating & maintaining support details into helpdesk system.
Skills Required :
Requirements :
Optional :
Job Type : Full-time Salary : AED3,000.00 to AED4,000.00 / month
Experience :
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IT Technical support • UAE
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