IT Technical support

Responsibilities:

• Installing and configuring client computer systems.
• Responding to client, IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.
• Updating Help Desk System
• Preparing BOQ & reports after site visit.
• Checking for other opportunities when onsite.
• Decide whether the support service, software or hardware needs adapting to meet the client’s needs.
• Ask questions to understand customer requirements and close the tickets.
• Presenting your findings to admin department.
• Ensure High level of Client satisfaction.
• Increase Company reputation with quality ontime support & services.
• Entering, updating & maintaining support details into helpdesk system.

Skills Required:

• Min 3 years Strong expertise in configuring, installing and troubleshooting – Desktops.
• Min 2 years Strong expertise in configuring, installing and troubleshooting – Windows Servers.
• Min 3 years Strong expertise in configuring, installing and troubleshooting – network.
• Min 2 years Hands on Experience & Good Knowledge on installing and maintaining MS Active Directory, DNS, DHCP and TCP/IP.
• Min 2 years Hands on Experience & Good Knowledge on Configuring & Maintain basic Routers & Switches.
• Min 2 years Strong expertise in configuring, installing and troubleshooting – Backup systems & NAS devices.
• Min 2 years Hands on Experience & Good Knowledge on cabling & network devices.
• The capacity to work well on your own or in a team.
• Ability to manage your time and plan your day effectively.
• Excellent phone & email communication skills.

Requirements:

• Minimum 3+ Years of overall IT Technical Support experience, in similar role.
• Good Knowledge of IT Technologies & products.
• Good Command over English Language is a must.
• Demonstrated track record of performance and commitment.
• A sales-focused attitude with a willingness to serve clients effectively.
• Good knowledge of relevant computer programs and telephone systems.
• Excellent knowledge of English.
• Excellent communication and interpersonal skills.
• Cool-tempered and able to handle rejection.
• Good organizational skills.
• Ability to hit deadlines and work under pressure.
• Competence in Microsoft Office products.
• CRM & Help Desk Knowledge.
• Excellent professional image.
• Should be presentable.

Optional:

• Arabic language is added advantage.
• Certified in MCSE, Cisco/ A+, Storage and ITIL are added advantage.

Job Type: Full-time Salary: AED3,000.00 to AED4,000.00 /month

Experience:

• IT Support: 3 years (Required)
• Desktop Support: 3 years (Required)