ServiceNow Process Architect - local candidates only

We are seeking an experienced ServiceNow Process Architect to join a leading organisation in the UAE. This role is open to candidates already residing in Dubai or Abu Dhabi, as no relocation package is available.

Key Responsibilities

• Lead the design and optimisation of ServiceNow processes across multiple modules (ITSM, ITOM, CSM, HRSD, ITBM, GRC, FSM, ITAM).
• Act as a subject matter expert, providing guidance to clients and internal teams on ITIL-aligned service management practices.
• Engage with stakeholders to gather requirements, document business processes, and develop functional specifications.
• Translate business requirements into scalable, efficient ServiceNow solutions.
• Collaborate with technical teams to ensure configurations, customisations, and integrations align with process designs.
• Support testing and validation phases, creating test scripts and guiding UAT to ensure accurate solution delivery.
• Mentor junior team members and provide expert input on process improvements and platform best practices.

Required Experience & Qualifications

Nice to Have