Strategic Change Portfolio Lead

Strategic Change Portfolio Lead (22855)

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Role Purpose

HSBC Group Chief Operating Office (GCOO) is a pivotal part of the Group, providing essential mmadụ operational and technical support to our global businesses and helping improve customer service and efficiency. Transformation Services combines global expertise and technology to help keep us ahead of the competition.

Transformation Services is part of the GCOO, driving the transformation agenda by accelerating and delivering effective change globally, with capabilities across consulting, programme management, business analysis and portfolio management.

The vision statement for Global Chief Operating-monitoring Exec (GCOO) Transformation Services is to be the Group’s strategic change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for HSBC. GCOO change teams are at the center of the bank, working between Lines of Businesses and infrastructure team on the highest profile programmes from strategy & design, to delivery and change adoption.

Duties & Responsibilities

• Lead and manage Value Stream Investment Planning (VSIP) for and on behalf of IWPB across MENAT; this requires regular engagement with local and global stakeholders, Transformation and Technology teams within IWPB and across the wider HSBC Group.
• Manage local market and strategic initiatives raised by senior management.
• Develop target operating models for shaping, managing and delivering strategic programmes.
• Manage the VSIP process by engaging Market Heads, and liaising with Global domain leads to shape the CTB agenda for IWPB across MENAT.
• Support UAE and MENAT Head of Transformation with portfolio management and senior management reporting.
• Work closely with business partners to define the strategy, shape the approach across all initiatives and component activities, building stakeholder buy‑in around plans, commitments and changes.
• Influence and drive Value Stream delivery proactively, balancing scope, schedule, interdependencies, budget and risks.
• Lead, develop and grow a small team across multiple locations, to facilitate high‑quality, on‑time and within‑budget activity across the portfolio.
• End‑to‑ Sponsorship responsibility for all aspects of your portfolio : working with business or product owners to define and plan the programmes from inception through to closure.
• Lead definition of staffing, responsibilities and schedules.
• Lead the establishment of effective Value Stream controls and procedures.
• Manage the delivery of multiple complex customer experience enhancement initiatives from design through to release.

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Experience & Qualifications

and delivery.

Experience of working on complex projects with multiple workstreams, with the ability to identify the deliverables needed to complete a task or project.

We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hong Kong and Shanghai Banking Corporation Limited.

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