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Receptionist (Arab Female)

Receptionist (Arab Female)

Three Dimension Physical PerformanceAbu Dhabi, United Arab Emirates
منذ أكثر من 30 يومًا
نوع الوظيفة
  • Quick Apply
الوصف الوظيفي

Customer Service and Support

Location :   Abu Dhabi, United Arab Emirates

Job Title : Customer Service - Medical background (Arabic / English Speaker)

Job Description :

  • The Advisor, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions / Core Responsibilities :

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Maintain basic knowledge of client products and / or services.
  • Prepare complete and accurate work including appropriately notating accounts as required.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Offer additional products and / or services.
  • Track, document and retrieve information in call tracking database.
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

    • Candidate Profile :

  • 3 years relevant experience preferred.
  • Hospital / Medical / Insurance industry experience preferred experience in digital marketing.
  • Strong computer navigation skills and PC knowledge.
  • Ability to effectively communicate, both written and verbally.
  • Dependable with strong attention to detail.
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
  • Tolerance for repetitive work in a fast-paced, high production work environment.
  • Ability to work as a team member, as well as independently.
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
  • Ability to rotate shifts, as needed.
  • Based on location and / or program, additional experience / skills may be required
  • Job requirements may vary by country and will not contravene any local laws. Preferred Female Morocco.
    • إنشاء تنبيه وظيفي لهذا البحث

    Female Receptionist • Abu Dhabi, United Arab Emirates