Associate Director – Business Operations

Job Purpose

To monitor and enhance efficiency and quality of operations across the Estate Management portfolio, with the primary objective of improving productivity and data analysis to facilitate accurate reporting for strategic planning and decision making.

In addition, to overseeing the PM support functions (SD Refunds Team, Collections & Recovery, NOC & Tawtheeq Services and Gov. Liaison & Collections).

Responsibilities

Generic Accountabilities :

Strategic Contribution :

• Ensure effective cascading of the departmental strategy into sectional business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies

People Management :

Budgeting and Financial Planning :

Policies, Systems, Processes & Procedures :

Continuous Improvement :

Reporting :

Job Specific Accountabilities :

Collections Administration : Provide proper consistent follow-up of Accounts’ Receivables for Government and Bulk Tenants PM and Leasing to ensure timely settlement of dues

Collections Administration Gov : Provide regular follow up with collections from Government entities and co-ordinate with Finance to identify unreconciled funds transfers

Refund Administration : Ensure all the SD and Rent refunds are initiated and submitted on time

NOC & Tawtheeq Services : Provide NOCs for Tawtheeq, Utilities in addition to the issuance of Tawtheeq Tenancy Contracts

Education :

Experience and Skills :

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