Helpdesk Representative

Key Responsibilities Document Handling Receive and review jobrelated documents from customers and agents via email or in person Job Registration Log all job details into the Job Register for accurate tracking and reference Coordination Liaise with shipping lines freight forwarders customers yard operations HSE and asset teams for container movement planning Container Planning Strategize and coordinate container movements to and from the CFS Terminal Coordination Ensure timely return of DOlast and vesselloading containers Email Monitoring Regularly check and respond promptly to container planning queries and general inquiries Inventory Reporting Prepare and distribute weekly container inventory reports Special Jobs Coordination Prioritize container shifts in collaboration with T D teams Bundling Coordination Update container bundling status with the empty yard admin Ship Spares Receive ship spares and ensure their timely onboard delivery Nomination Coordination Coordinate container nominations with the empty yard team OOG Cargo Ensure safe transfer and handling of OutOfGauge OOG cargo to CFS Custom Hold Planning Manage containers requiring NOCs from Customs and Shipping Lines Special Handling Oversee overweight spillage and onesided weight containers Leaking Containers Coordinate status updates and management of leaking containers Night Shift Support Collaborate with the technical team during night shifts for operational needs Discharge List Monitoring Review discharge lists for effective container planning Stuffing Tally Generate stuffing tallies according to system specifications Weighbridge Coordination Manage logistics related to weighbridge operations Reporting Prepare and share daily nightly closing reports KPIs and yard capacity utilization metrics Team Instructions Communicate with foremen and supervisors for gang deployment and task assignments Cargo Lashing Manage cargo lashing tarpaulin and cargo rearrangement ensuring safety protocols are followed Gate Passes Issue gate passes via Capella system for smooth gate operations Customer Service Address customer inquiries effectively and refer potential new business to relevant departments Technical Reporting Report equipment breakdowns prepare work orders and coordinate with technicians for repairs