Officer- Customer Service (Emiratized Role)

Company Description

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

Job Description

We are seeking a dedicated and customer-focused Officer- Customer Service (Emiratized Role) to join our team in Al Ain, United Arab Emirates. As a vital member of our customer service department, you will be responsible for sales, and providing exceptional support to our valued customers, ensuring their needs are met with professionalism and care.

• Achieve sales targets
• Serve as the primary point of contact for customer inquiries, concerns, and requests
• Respond to customer queries through various channels, including phone, email, and chat
• Resolve customer issues in a timely and efficient manner, escalating complex problems when necessary
• Maintain accurate records of customer interactions and transactions using CRM systems
• Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions
• Collaborate with cross-functional teams to improve customer experience and service quality
• Stay updated on company products, services, and policies to provide accurate information to customers
• Participate in ongoing training and development programs to enhance customer service skills
• Contribute to a positive team environment by supporting colleagues and sharing best practices

Qualifications

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