Guest Relations and Reservations Specialist

Guest Relations and Reservations Specialist

Qualification : Bachelor of Business Administration (Management)

Nationality : Any Nationality

Vacancy : 1 Vacancy

Job Description

The Guest Relations and Reservations Specialist plays a pivotal role in ensuring a seamless and exceptional experience for all guests, from their initial contact throughout their stay. This position requires excellent communication skills and strong organizational abilities. As the face of customer satisfaction, you will manage all aspects of guest relations, including personalized service and issue resolution. Your goal is to provide exemplary service that reflects the venue's hospitality standards while optimizing reservations to enhance guest experiences. The role involves coordinating with other departments to meet guest needs and ensure their comfort and satisfaction. Passion, attention to detail, and a proactive approach are essential for success.

Responsibilities

• Welcome guests warmly and maintain positive relations throughout their stay.
• Handle guest inquiries promptly and professionally.
• Manage reservations efficiently using automated systems.
• Coordinate with other departments to address guest needs.
• Resolve guest complaints with a focus on satisfaction and retention.
• Follow up with guests post-departure for feedback.
• Maintain accurate records of guest profiles and preferences.
• Provide information about local activities and attractions.
• Ensure guest areas meet service standards.
• Seek continuous improvement in guest experience.
• Assist in training new staff on customer service and guest management.
• Monitor booking trends to inform pricing strategies.

Requirements

Job Details

Role Level : Mid-Level

Work Type : Full-Time

Country : United Arab Emirates

City : Dubai

Company Website : (Link)

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