Head of Promotions

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Head of Promotions is responsible for overseeing all in-house marketing operations in Dubai. This includes direct supervision of the in-house marketing team, maintaining high conversion rates from resort occupancy, ensuring exceptional owner and guest experiences, and seamless coordination with Resort Operations, Front Line Sales, In-House Sales, and Corporate/Regional Marketing leadership.

This role is key to achieving budgeted tour flow goals while upholding brand integrity, operational efficiency, and service excellence.

How You'll Shine:

• Directly manage the in-house marketing team, including recruiting, hiring, onboarding, training, performance reviews, coaching, and disciplinary action when necessary.

• Ensure total site marketing conversion is aligned with established company standards.

• Monitor and resolve any issues related to tour statuses, bookings, coding, and guest interactions.

• Maintain accurate and organized records, including invitations and daily tour manifests for audit and reference.

• Prepare and distribute daily and weekly performance reports.

• Track and compile team member performance data for evaluation and improvement.

• Collaborate with In-House and Front Line Sales Managers to align on available tour seats and projected tour flow.

• Communicate all relevant marketing and concierge updates clearly and promptly across departments.

• Coordinate with sales leadership regarding updates or changes to marketing programs, including booking processes and gifting policies.

• Submit accurate and timely employee payroll and commissions data.

• Perform additional related duties and responsibilities as required by site or corporate leadership.

Qualifications:

• Minimum of 2 years' experience in timeshare sales and marketing required.

• Management or supervisory experience (minimum 2 years) in a similar environment preferred.

• Strong ability to engage with customers, sales teams, and resort staff in a professional and effective manner.

• Demonstrated attention to detail and strong organisational skills.

• Capable of managing multiple priorities and resolving issues in a high-paced environment.

• Working knowledge of commission-based payroll systems preferred.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) required.

• Self-motivated and able to work independently.

• Comfortable working cross-functionally with multiple departments.

• Flexible availability required, including a rotating schedule of days, evenings, weekends, and holidays.

How You'll be Rewarded

• Competitive compensation and performance-based incentives

• Travel discounts and perks across our global resorts and partners

• Career growth and development opportunities within a global organization

• Birthday Leave

• Wellness programs and employee assistance resources

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.