Operations Manager

Orbit International Survey Services (Orbit ISS) is an industrial asset integrity engineering management firm based in United Arab Emirates since 2006. We are an ISO 9001:2015 ISO 14001:2015 & ISO 45001:2018 accredited company and have provided asset integrity solutions to high-profile clients throughout the Middle East North America and Asia. Founded on the principles of safety, quality and environmental stewardship Orbit ISS is committed to providing world‑class services and technology that help our clients address complex challenges in the oil, gas, marine and renewable energy sectors.

Orbit ISS is seeking a dynamic and experienced Operations Manager with a solid background in inspection quality control and service execution within the oil & gas and industrial sectors. The ideal candidate should have prior experience working with a Third‑Party Inspection (TPI) company and demonstrate strong leadership in managing inspection and testing operations. Proficiency in handling client communications, preparing technical proposals, mobilizing inspectors and ensuring compliance with international standards (API ASME ISO) is essential. The candidate must also be skilled in utilizing digital tools and driving operational excellence through process improvements and strategic planning.

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Role Overview

• Previous experience with a Third‑Party Inspection (TPI) company is desirable.
• Lead the execution of inspection and testing services ensuring quality compliance and client satisfaction.
• Manage technical teams, resource allocation and inspector mobilization to meet project demands.
• Serve as the primary technical and commercial interface for clients addressing requirements clarifications and issue resolution.
• Prepare techno‑commercial proposals for tenders and client presentations.
• Identify service improvement and expansion opportunities based on market trends and client needs.
• Drive process optimization and digitalization to enhance service delivery and competitiveness.
• Ensure compliance with international standards (API ASME ISO) and support internal audits, accreditations and regulatory compliance.
• Contribute to strategic planning by aligning technical capabilities with business growth objectives.
• Maintain effective communication with client focal points for scheduling updates and feedback.
• Address client queries and escalate issues requiring management intervention.
• Attend and moderate meetings with clients, management and internal teams.
• Drive operational efficiency through continuous process improvements and digital tools.
• Conversant with SRM software for vendor portal registration and qualification processes.

Requirements

• Bachelor’s Degree in Engineering.
• 8‑15 years in Inspection Quality control & Survey (with at least 3‑5 years in leadership).
• Well knowledge in QA/QC activities for Source inspections.
• Strong knowledge of international codes and inspection practices (API ASME AWS ISO, etc.).
• Experience with accreditations (ISO/IEC).
• Strong communication in English, leadership and project management skills.
• Familiarity with digital tools (Inspection software, ERP, SRM, CRM).
• Should have UAE Driving license.

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