Government Services Manager Group HR Corporate Services

Overview of the role The Government Services Manager will manage AlFuttaim s visa management and work permit activities on behalf and in the name of the Group s businesses in the UAE Lead the Immigration and MOHRE teams within the Government Services department and deliver efficient costeffective processes for the Group s employing entities in accordance with relevant SLAs and KPIs Provide advisory services to the Group s businesses and management based on applicable laws regulations and market trends Collate analyse and report on relevant HR and business data to enable effective datasupported decision making by HR leaders and the business Work with the Head of Government Services and the Group HRIS team on any HR analytics reporting or technology projects and activities that may improve our service delivery efficiency and effectiveness in Government Services What you will do Lead and develop the Immigration and MOHRE teams in Government Services Manage the Immigration and MOHRE related activities for AlFuttaim s businesses and employing entities in the UAE Deliver efficient and effective processes for new joiners renewals and leavers and other scheduled or adhoc activities In partnership with HRIS and the Contact Centre establish case management practices for the Immigration and MOHRE process areas Coordinate with third parties joint ventures and the relevant Government authorities and attend inperson activities with the Government typing centers or other third parties as and when required Ensure that continuously improving employee experience is the heart of the Immigration team s service delivery and process management Work with the Head of Government Services to design streamlined processes for a seamless integration between Government Services and operational departments such as Onboarding Offboarding the Contact Centre and our Emiratization department Together with the Head of Government Services liaise with counterparts in other MENA countries to drive alignment and best practices in service delivery efficiency and employee experience Deliver transactional and standard HR services in a timely manner and in line with the SLA Act as a trusted service partner to our HR community and management teams Provide advisory services to the Group s HR teams businesses and management based on applicable laws regulations and market trends Act as change agent and facilitate change management and transition management especially through expansion business development and growth Work with other functions and internal stakeholders on business requirements for which Government Services are an enabler or contributor Ensure full compliance to local labor laws regulations and Group AFG policies and guidelines Ensure that compliance with HR policies is maintained review and strengthen internal controls and procedures and provide guidance to leadership teams on process and governance Identify policy improvements and provide recommendations to the Management for implementation Provide solutions to employees and managers as per company HR policies and procedures Collect relevant data from all process areas and report on government and employee data that will inform decision making and direction setting as well as provide data on service performance and employee experience Work with the Head of Government Services and the Group HRIS team on any HR analytics and reporting projects and activities that are relevant to the area of Government Services Use digital solutions available from the enterprise systems landscape to enhance process delivery employee experiences and cost efficiencies Work with the Head of Government Services and the Group HRIS team on relevant HR technology implementations that will improve our service delivery Drive innovation in Government Services practices through the use of bots cloudbased technology and artificial intelligence among other available and current tools