Lead Functional Consultant - UAE

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

A Lead Functional Consultant is required to join our EMEA Professional Services team at nCino based in Dubai. This senior role combines strategic banking consulting with hands‑on project management serving as the primary liaison between financial institution clients and our technical teams to deliver large‑scale nCino implementations. The ideal candidate will have banking experience and will be responsible for translating complex business requirements into innovative solutions while driving product adoption and managing client relationships across the entire customer transformation cycle.

Lead Functional Consultant Responsibilities

• Serve as the primary liaison between clients and the technical team translating complex business requirements into innovative solution designs and detailed functional specifications on large scale or complex programs. Drive substantial business value within the scope of the project and ensure exceptional customer satisfaction by proactively addressing and escalating program‑related issues and concerns with creative solutioning and minimal oversight.
• Leverage extensive knowledge of the banking industry and nCino best practices to provide strategic consulting to customers. Provide insight on industry trends and regulatory requirements positioning clients to stay ahead of the curve Expert in navigating organizational politics simplifying complex issues and tailoring messages to influence stakeholders at all levels.
• Identify and implement cutting‑edge solutions to complex challenges that significantly enhance the value and impact of nCino implementations. Conduct comprehensive benchmarking and analysis to recommend best practices and continuous improvements by maintaining influence in programs with various governance structures.
• Demonstrate advanced expertise in the nCino product including its technical functionality and high‑level data model across multiple segments and institution sizes. Guide customers in maximizing the products capabilities to meet their strategic objectives ensuring optimal utilization and satisfaction. Lead in‑depth product demonstrations and training sessions and provide ongoing advanced support and troubleshooting. Advocate internally for product enhancements and gap resolutions on behalf of customers.
• Drive the strategic vision and widespread adoption of nCino across financial institutions (FIs) by cultivating and maintaining relationships with key stakeholders at all levels from executives to individual contributors. Champion the transformative benefits and features of nCino to encourage broad‑based adoption and integration.
• Deliver comprehensive project status updates and risk assessments to peers and senior management. Prepare detailed in‑depth reports and presentations that highlight project progress potential risks and mitigation strategies. Able to fill a project director role or support multiple concurrent projects when needed.
• Provide clear actionable insights that facilitate informed decision‑making. Ensure transparent and consistent communication across all project stakeholders fostering a collaborative and high‑performance environment.
• Utilize existing project management tools and methodologies to track progress and manage resources effectively or create new tools and methodology when needed. Execute change management principles to support customers adoption and seamless transition to nCino products. Ensure all project activities are strategically aligned with organizational objectives and deliverables are met on time and within budget.
• Apply a deep understanding of agile principles and nCino project methodology to ensure adherence to best practices. Lead the implementation of efficient and effective processes that drive successful project delivery and continuous improvement. Proactively derive ways to influence the program time to value.
• Act as the primary contact and strategic advisor for SI partners delivering nCino solutions providing expert guidance and ensuring alignment with project goals. Address customization requests by conducting and presenting comprehensive tradeoff analyses to customers supporting informed decision‑making. Ensure that SI partners deliver high‑quality innovative solutions that meet nCino standards.
• Conduct regular status meetings with the project team to review progress prioritize tasks and address any issues. Maintain a detailed project schedule and ensure all team members are aware of their responsibilities and deadlines.
• Provide advanced training support and guidance to end‑users ensuring they are equipped to effectively utilize the software solution. Conduct workshops and create comprehensive documentation to facilitate user adoption and proficiency. Offer ongoing support to address any issues and ensure continuous improvement. Utilize training materials and user guides to help end‑users navigate the software effectively
• Manage project financials by forecasting hours monitoring burn rates and overseeing revenue vs. deliverables. Identify opportunities for cross‑sell uplift and contract extensions. Control unbillable hours and discounts to optimize PSO revenue within guidelines. Proactively advocate opportunities to increase market share and shorten time to value within each program.
• Work closely with PSO leadership RVP PDE CSM and Support (where applicable) and participate in set account plans to provide visibility across the company for strategic accounts ensuring full alignment with banks objective raising any possible future adoption concern escalating any pickle or possible churn risk.

Lead Functional Consultant Qualifications

• Undergraduate degree in a relevant field (e.g. Business Management Information Technology) or equivalent experience.
• 12 years of professional experience in banking or a related field.
• Proficiency in Microsoft Office Suite (Word Excel PowerPoint).
• Proven ability to manage complex tasks with precision leveraging strong organizational time management and problem‑solving skills.
• Communicates effectively across all levels translating complex information into clear audience‑appropriate messaging.
• Successfully leads projects with minimal oversight demonstrating initiative while appropriately escalating issues when needed.
• Builds credibility and influence through transparent communication collaborative engagement and consistent follow‑through.
• Actively supports organizational change by identifying opportunities for improvement and constructively challenging existing processes.

Desired

• Salesforce experience.
• Position may require travel.
• Previous project management experience.
• Background in multiple lines of business in banking.
• Familiarity with agile software delivery practices and concepts.

If you thrive in a high‑energy entrepreneurial environment we invite you to share your passion ideas and excitement at nCino.

Required Experience

Contract

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran status disability genetics or other protected groups. In addition to federal law requirements nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact us at .

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.