Director of Security Operations

Overview

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia . This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

The Director of Security is responsible for overseeing all aspects of safety and security within the hotel premises, ensuring a safe environment for guests, colleagues, and assets. This role involves developing and implementing security policies, managing the security team, handling emergency procedures, and maintaining compliance with local regulations.

Develop and implement hotel-wide security and safety strategies, policies, and procedures.

Lead and manage the security team, including recruitment, training, scheduling, and performance management.

Monitor and ensure effective patrolling of hotel premises, including guest areas, back-of-house, and perimeters.

Liaise with local law enforcement, civil defense, and other emergency services as needed.

Conduct regular risk assessments and update emergency response protocols accordingly.

Oversee the installation and maintenance of surveillance systems, access control, alarms, and fire protection systems.

Ensure compliance with safety standards, fire codes, and legal regulations.

Investigate and document all incidents, accidents, or unusual occurrences, and ensure timely reporting.

Coordinate and lead crisis management and emergency response drills and training.

Monitor and control the issuance and return of hotel keys and key cards.

Manage lost & found procedures and ensure proper documentation.

Provide security support for VIPs, special events, and high-profile guests.

Prepare and present security reports and analysis to hotel management.

Promote a culture of safety and security awareness across all departments.

Desired Skill & Expertise

Bachelor’s degree in Security Management, or a related field (preferred).

Minimum 5–7 years of security experience, with at least 3 years in a leadership role within a hotel or hospitality setting.

Strong knowledge of security and life safety systems, protocols, and risk management.

Proven leadership and team management skills.

Excellent communication, conflict resolution, and interpersonal abilities.

High level of integrity, discretion, and professionalism.

Certification in First Aid, Fire Safety, or relevant security training is a plus.

Ability to remain calm and lead effectively in high-pressure situations.

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