IT Desktop Support

An IT Desktop Support Technician provides technical assistance to endusers by installing maintaining and troubleshooting hardware software and network systems They serve as the first point of contact for resolving IT issues related to desktops laptops printers and peripheral devices ensuring minimal downtime and efficient IT service delivery Key Responsibilities Respond to IT support requests via phone email ticketing system or inperson Install configure and maintain desktop laptop computers printers and other peripherals Troubleshoot hardware software and network issues LAN WAN WiFi VPN Set up user accounts access rights and email configurations e g Outlook Office Support Windows Mac operating systems Microsoft Office and other business applications Perform system updates backups and antivirus scans Maintain asset inventory and documentation of IT equipment and support tasks Coordinate with other IT teams for complex issues and escalations Qualifications Diploma or Bachelor s degree in Information Technology Computer Science or related field 1 3 years of experience in desktop or technical support Familiarity with Windows OS macOS Active Directory Microsoft and basic networking Industry certifications e g CompTIA A Microsoft MCSA MCP are an advantage