Client Service Customer Service

WE RE HIRING Client Service Customer Service Location Dubai UAE Immediate Joining Preferred Job Title Client Service Customer Service Role Summary We are seeking a dynamic and detailoriented Client Service to lead client communications and manage endtoend event planning This role demands a proactive solutiondriven professional who can ensure exceptional client experiences while successfully executing highprofile events in the UAE Key Responsibilities Client Relationship Management Act as the primary liaison between the agency and assigned clients Understand each client s objectives requirements and budgets Collaborate with the Proposal Manager to craft tailored presentations and proposals Set clear expectations and deliver consistently on client goals Event Planning Execution Lead internal coordination with operations marketing logistics and creative teams Develop and manage project timelines deliverables and event budgets Oversee venue sourcing production catering AV setup and transportation Ensure seamless onground execution from setup to event closure Proactively identify and mitigate potential event risks Vendor Management Source negotiate and manage event vendors and suppliers Ensure all vendors meet quality and budget expectations Maintain professional and effective relationships with external partners Communication Reporting Maintain transparent and consistent communication with clients throughout the project Prepare and deliver postevent analysis feedback reports and future recommendations Keep detailed records of each project s specifications and client interactions Problem Solving Decision Making Resolve onsite issues efficiently and calmly Make wellinformed timesensitive decisions to ensure client satisfaction and event success Qualifications Bachelor s degree in Event Management Hospitality Marketing or related field Minimum 3 5 years of experience in event management and client servicing Strong knowledge of the UAE events industry and vendor landscape Excellent verbal and written communication skills Fluency in English is a must Arabic proficiency is an advantage Confident in presentations proposals and highpressure situations Skilled in multitasking problemsolving and managing competing priorities Familiarity with event management tools software UAE driving license is a plus