AquaGallery is Dubai’s premier destination for aquascaping, aquariums, and aquatic design. We curate world-class brands, custom-built aquariums, and artistic hardscape layouts that transform living and working environments. Our team of specialists and consultants work with clients to craft aquariums that inspire wonder, calm, and connection to nature.
Role Description
The Aquarium Maintenance Technician at AquaGallery ensures that both customer and in-store aquariums are kept in excellent condition, supporting a healthy and visually stunning aquatic environment. This role combines technical expertise in aquarium systems, water quality, and livestock care with creative skills in aquascaping and maintaining planted and aquascaped aquariums. The Technician performs day-to-day tasks such as maintaining aquatic equipment, troubleshooting issues, performing preventive maintenance, and conducting maintenance and repair work. The Technician plays a vital role in customer service by visiting clients on-site, performing regular maintenance, and providing advice on aquarium care. In addition, the position supports AquaGallery’s operations through safe transport of equipment, supplies, and livestock, while representing the brand in a professional and service-oriented manner.
Qualifications
- Equipment Maintenance and Industrial Maintenance skills
- Troubleshooting and Preventive Maintenance skills
- Knowledge of aquatic life and aquarium systems
- Strong attention to detail and problem-solving skills
- Excellent organizational and time-management skills
- Ability to work independently and as part of a team
- Previous experience in a related field is advantageous
- Relevant technical certifications or training are beneficial
- Additional sales and manual driving skills are required
Duties and Responsibilities
Aquarium Maintenance & Technical Care
Perform scheduled maintenance for customer aquariums, including cleaning, water changes, filter servicing, and equipment checks.Monitor and adjust water chemistry, temperature, and CO₂ systems to ensure optimal conditions for fish and plants.Maintain AquaGallery shop aquariums and displays to the highest standard, ensuring they remain attractive for customers.Diagnose and troubleshoot common aquarium issues, such as algae, disease, or equipment failure, and provide timely solutions.Design and implement aquascaping layouts in customer tanks, incorporating plants, hardscape, and décor.Maintain planted and aquascaped aquariums, ensuring balance, plant health, and aesthetic presentation.Assist in custom aquarium projects, from installation to aftercare.Customer Service & Communication
Interact directly with customers during service visits, explaining maintenance work and offering guidance on aquarium care.Provide recommendations for additional products or services to improve customer aquariums.Handle customer inquiries with professionalism, ensuring satisfaction and loyalty.Logistics & Operations
Safely transport and deliver aquariums, CO₂ cylinders, livestock, and other supplies to customer locations.Ensure proper handling of aquatic livestock during delivery and transfer.Maintain accurate records of maintenance visits, schedules, and customer requests.Professional Growth & Conduct
Coordinate with sales staff and management to align maintenance schedules with customer needs.Adhere to AquaGallery’s safety standards and hygiene practices when handling livestock, chemicals, and equipment.Continuously build knowledge of aquarium products, fishkeeping, and aquascaping trends to provide reliable advice to customers.Maintain punctuality, professionalism, and a neat appearance consistent with AquaGallery’s standards.Embrace flexibility in scheduling, including weekends and holidays, to meet business needs.Seniority level
Entry levelEmployment type
Full-timeJob function
Management and ManufacturingIndustries#J-18808-Ljbffr