Field Service Engineer

Job Summary

As a Field Service Engineer (FSE), you will be responsible for providing hands-on technical support, troubleshooting, and problem-solving for advanced robotic solutions in spot & stretch products environment. This role involves installing, maintaining, optimizing, and repairing robotic systems on-site, ensuring seamless integration, and delivering exceptional customer service. You will work closely with customers to optimize the program, provide training, and carry out emergency repairs and routine maintenance to ensure the systems are functioning efficiently and meeting the customer s specific needs.

Overview

Job Summary

As a Field Service Engineer (FSE), you will be responsible for providing hands-on technical support, troubleshooting, and problem-solving for advanced robotic solutions in spot & stretch products environment. This role involves installing, maintaining, optimizing, and repairing robotic systems on-site, ensuring seamless integration, and delivering exceptional customer service. You will work closely with customers to optimize the program, provide training, and carry out emergency repairs and routine maintenance to ensure the systems are functioning efficiently and meeting the customer s specific needs.

Responsibilities

• Troubleshooting & Repairs : Provide on-site troubleshooting and emergency repairs for robotic systems, ensuring minimal downtime and quick recovery of operations.
• System Optimization & Maintenance : Optimize robotic systems and software for enhanced performance. Conduct routine maintenance and servicing, identifying issues before they impact system functionality.
• Installations & Integrations : Lead installations of new robotic systems, ensuring seamless integration into the customer s warehouse environment. This includes system configuration, setup, and calibration.
• Customer Training & Support : Provide hands-on training to customers, ensuring they fully understand system operation and maintenance procedures. Offer ongoing support to resolve any questions or issues post-installation.
• Warranty Management : Address warranty-related issues, ensuring proper procedures are followed and customers are fully supported.
• Documentation : Maintain accurate records of services provided, including troubleshooting, repairs, parts replaced, and training conducted. Ensure that service reports are up-to-date and submitted on time.
• Collaboration : Work with internal teams (engineering, product development, customer support) to relay customer feedback and assist in product improvements or troubleshooting escalations.
• Customer Relations : Build and maintain positive relationships with customers, ensuring satisfaction and addressing concerns in a timely and professional manner.

Overview

Job Summary

As a Field Service Engineer (FSE), you will be responsible for providing hands-on technical support, troubleshooting, and problem-solving for advanced robotic solutions in spot & stretch products environment. This role involves installing, maintaining, optimizing, and repairing robotic systems on-site, ensuring seamless integration, and delivering exceptional customer service. You will work closely with customers to optimize the program, provide training, and carry out emergency repairs and routine maintenance to ensure the systems are functioning efficiently and meeting the customer s specific needs.

Responsibilities

Qualifications

Disclaimer : Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

#J-18808-Ljbffr