Head of Customer Service Department

Establish service department processes with support from the head office Build and lead a team Develop standards and scripts with support from the head office Create a training programme for colleagues Organise department operations Develop and ensure adherence to standards Participate in all departmental processes Perform line duties until the team is fully formed Receive and handle complaints Liaise with customers Work with network partners and managers Train new employees Monitor and assess department performance Report to management on key indicators number of requests number of resolved requests customer satisfaction ratings