Copy of Store Manager - Yarn Over Textile and Yarns Trading

The Store Manager will be responsible for the overall operations, profitability, and

customer experience of our yarn and craft store, which specializes in high-quality yarns,

knitting, crochet, and other craft supplies. A key aspect of this role involves overseeing

and facilitating our in-store learning sessions, including knitting and crochet classes for

all skill levels. The ideal candidate will be a passionate crafter with strong retail

management experience, excellent interpersonal skills, and a genuine desire to foster a

vibrant and inspiring creative community.

Key Responsibilities :

• Retail Operations & Sales :

o Oversee daily store operations, ensuring a clean, organized, and visually

appealing environment.

o Achieve sales targets by effectively managing inventory, merchandising,

and promotional activities.

o Develop and implement strategies to increase foot traffic and customer

loyalty.

o Process sales transactions accurately using the POS system and handle

cash, credit, and gift card payments.

o Manage opening and closing procedures, including cash reconciliation

and security protocols.

o Monitor and manage store expenses within budget.

o Conduct regular inventory counts and manage stock levels to prevent

overstocking or stockouts.

o Place orders with suppliers, negotiate favorable terms, and build strong

vendor relationships.

o Receive, unpack, and organize incoming merchandise efficiently.

types, patterns, tools, and craft techniques.

o Handle customer inquiries, complaints, and returns professionally and

efficiently, aiming for satisfactory resolutions.

o Build strong relationships with customers, fostering a sense of

community and belonging.

o Develop, schedule, and promote a diverse range of knitting, crochet, and

workshops.

o Oversee the registration process for classes and manage class sizes.

o Ensure class materials and equipment are readily available and in good

condition.

o Organize and host crafting events, "knit nights," and community

gatherings to engage customers.

o Utilize social media and local marketing to promote classes and store

events.

o Collaborate with the owner to develop marketing strategies and

promotional campaigns.

o Manage the store's social media presence (e.g., Instagram, Facebook)

with engaging content.

o Stay updated on industry trends, new products, and popular craft

techniques.

o Maintain accurate sales records, customer data, and employee files.

o Generate regular reports on sales performance, inventory, and class

registrations.

o Ensure compliance with all health, safety, and retail regulations.

Education & Experience :

field preferred.

preference for experience in specialty retail (e.g., craft stores, hobby shops,

boutiques).

accounting principles.

Skills & Knowledge :

knitting and crochet.

inventory control, and profit margins.

high-performing team.

a friendly, patient, and approachable demeanor.

interacting with customers, staff, suppliers, and for marketing purposes.

of managing multiple tasks and priorities effectively.

effective solutions.

business promotion and engaging with online communities.

changing trends and customer demands.

Workspace.