Operations Manager

Job Position Operations Manager Company Name eMinds Location Ajman UAE Salary AED 18 Department Service Management Business Operations Type Fulltime Customer operations service delivery and support functions From managing KPIs and SLAs to driving customercentric strategies you ll ensure services run seamlessly and customers remain delighted Key Responsibilities Lead onsite customer operations team performance Define strategy align Etisalat services with customer needs Manage incidents problems and service level agreements Oversee suppliers projects and continual service improvement Skills Qualifications 5 6 years in service management delivery Bachelor s in Engineering IT Mandatory CCNA PMP ITIL Foundation OSA SS preferred Strong leadership relationship management